Uche Okugo. B.Eng, Mba Email & Phone Number

Brampton, ON, CA

Brampton, Ontario

• Develop and implement a plan to attract inward investment to Brampton from African and Caribbean markets.
• Foster partnerships and identify opportunities for investments and job growth in the City of Brampton.
• Coordinate and participate in missions, events and activities that will help build relationships with African and Caribbean markets.
• Provide customer service support to prospective investment clients from African and Caribbean markets, while promoting Brampton as an ideal business expansion location.
• Manage communication plans to ensure timely messaging with internal and external stakeholders.
• Participate in business reviews to improve service delivery and integration with other key city departments.

Brampton, Ontario, Canada

• Established, updated, and maintained standard operating procedures for facilities management.
• Developed the lowest possible systems/component failure and highest possible reliability at the lowest overall total cost.
• Developed, recommended, and managed facility operational planning requirements, such as preventive and demand maintenance, BAS and equipment replacement.
• Organized, tracked, discussed, and interpreted service activities, while complying with all relevant international, national and local codes and regulations.
• Worked with and act as a consultant to other departments on facility-related matters.

Toronto, Ontario

Superior Customer Interface.Product training and knowledge.Event Sales.Targeted Sales.

Lagos, Nigeria

• Alpha Mead Facilities Limited. ISO 9001:2015 certified. November 2017 to March 2018.Team Lead, Facilities Management.
• Achieved a 30% reduction in maintenance cost by reviewing daily facilities inspection logs and work order patterns, coordinating planned preventive maintenance (PPM) and ensuring proper corrective maintenance.
• Contributed to increase in performance output by 15% in 2018 Q1 by initiating and driving knowledge sharing/in-house training for team members to correct knowledge gaps.
• Earned appreciation from my line manager due to my periodic unannounced property inspection and manage by walking around (MBWA) to ensure HVAC systems functionality and proper housekeeping.
• Reviewed our standard operating procedure for service requests and introduced customer satisfaction survey on Microsoft Forms, which subsequently improved our service delivery.

Nigeria

• Achieved 100% periodic conduct of infrastructure/equipment integrity test and reported results, driving down reactive maintenance.
• Earned monthly performance bonus after ensuring compliance to regulations, e.g. noise levels and use of biodegradable materials drove down penalties to 0% in my cluster.
• Reduced operating expenditure by effectively coordinating PPM and actively promoting quality and safety awareness.
• Reduced workplace hazards and improved responses within service level agreement by ensuring non-conformances of active and passive equipment and safety violations were identified, reported, followed up and resolved.

Nigeria

• Applied project management to help clients identify and define requirements, scope and objectives.
• Achieved timely delivery by promptly assigning tasks to internal teams and assisting with schedule management.
• Supported the Project Manager; Developed work breakdown structure, monitored project progress and resolved issues that arose.
• Created and maintained comprehensive project documentation, plans and reports.

Niger Delta And South East, Nigeria.

• Worked for a week at the call center with an average call handling time of four minutes and successfully treated over 400 calls.
• Participated in Know Your Customer and was a team member for marketing products during operation R.O.S.E (Roll Out Service Everywhere).
• Achieved compliance at Technical Site Surveys (TSS) and Acceptance Test Procedures for site construction.
• Worked with vendors and contractors to ensure routine maintenance of infrastructures.
• Carried out other functions as related to site build and community liaison for improved product sales.

Warri, Nigeria.

Designs and BEME. Advised the project manager regarding construction material costs and quantity calculations. - Carry out site surveying. Prepared standard engineering computations, surveys and designs. - First level site supervision and community liaison. Notable Project: Construction of quay with cantilever retaining wall for Globestar Engineering in.

Economic Development

Fundamentals of Community Economic Development

Certificate In Facilities Management, Engineering And Applied Science

Integrating the concepts of People, Place, Process and Technology in the 11 Core Competencies of Facilities Management.

Leadership In 21St Century Organizations, Leadership And Strategy

Diploma In Financial Trading And Investment, Finance, Completed

Master Of Business Administration - Mba, Business Administration

Thesis topic: Marketing Research Practices in the Manufacturing Industry. Subjects: Human Resource Management, Operations Research.

Bachelor'S Degree, B.Eng., Civil Engineering, Second Class (Hons.)

Activities and Societies: Human Race Foundation Courses taken: Foundation design, Transportation design, Theory of Structures, Strength of.