 Extensive experience in Manual and Automation Testing (SAFAL). Strong experience in the entire Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) and specialized in Validation. Strong exposure in SDLC which are Waterfall and Testing Techniques. Experience in Automation Testing Tools like SAFAL. Knowledge in Agile with Scrum Expertise in locating elements using XPATH and CSS. Proficient experience in Test Case Design, Test Execution, Bug tracking and Reporting. Thoroughly involved in different types of testing’s like Smoke, GUI, Functional Testing, System Integration Testing, Re Testing, Regression Testing, and Browser Compatibility Testing. Possess problem-solving skills, ability to follow industry standards and procedures. Ability to quickly master new concepts, applications and a team player. Strong communication and interpersonal skills. Ability to interact with customers with ease and professionalism.

• Managed allocation of resources within the team, provided guidance support and performance management to team members.• Assigned work to team members to ensure timely and effective response to user needs.• Developed and lead a culture of quality, consistency, continuous improvement and teamwork.• Monitored Service Desk operations and escalated tickets to ensure client’s problems are handled as expeditiously as possible.• Provided management reports on Service Desk operations.• Improved customer relations and technical support.• Trained Service Desk analysts on operational procedures and troubleshooting techniques.• Followed-up on support issues with customers to ensure that problems are resolved and customer service is improved.

• Took calls for all IT related issues.• Managing F5 VPN and RSA VPN account creation and unlock/pin rest.• Troubleshooting of all outlook issues and other office applications.• Joiners/Leavers account provisioning/deprovisioning.• Addition of user account to DL and Security group.• Managing Mass360 emails and BB messaging issue. • Handling VMware project for Tokyo location.• Performing IT infrastructure support functions per ITIL guidelines.• Installing and Managing ESXi servers and Installation of vCenter Server, upgrading VMware Tools. • Installation & Administration of Virtual Machines using Virtual Centre.• Creation of VMs and installing guest Operation Systems.• Adding additional resources like disk, memory & CPU to VM’s.• VMware virtual Infrastructure ESX 5.5 Administration and Management and web client.• Responsible for ESX server deployments, system updates/upgrades, system health and status monitoring.• Created clones and templates of Virtual Machines, deployed VMs from templates and configured them.• Installing VMware Tools for Virtual machines.• Migrate the Virtual Machines from one host to another host by using vMotion technique.• P2V (Physical to Virtual) conversion using VMware Convertor.• Updating ESXi Host using update manager.• Working on High availability (HA) and (DRS) Distributed Resource Scheduling feature in the environment.• Taking snapshots of VM's.• Upgrading ESX server from ESX 5.5 to 6.0. • Creation of Resource Pool.