Udaiveer Singh (Scrum Master)

Udaiveer Singh (Scrum Master) Email and Phone Number

Project Delivery Manager @ Times Internet Limited (Indiatimescom)
Noida, UP, IN
Udaiveer Singh (Scrum Master)'s Location
Noida, Uttar Pradesh, India, India
About Udaiveer Singh (Scrum Master)

With Times Internet Ltd. Noida. As Project Manager from May 2011 to Till Date. Job Profile: Project Management - Scope, Initiation, Planning, Executing and Monitoring/Controlling of Enterprise Products and Operator-IN Billing projects for organization across Pan India. Deploy & configure Data Centers for VAS (IVR, SMS, OBD, WhatsApp) platform, Databases, Web/WAP servers, Billing, M-Commerce, Contact Centers.  Solution based Project management for Inbound, outbound BPO, Call centers and SMS solutions for Enterprise business. Contact Centre Configuring for Enterprise businesses including IVR architecture, SMS, Web servers, Telecom Media carrier setup such as ISDN, SS7, SIP & VOIP Gateway, Voice Boards, Switches, servers. IVR Voice (58888) Managing (Architecture Designing + Soft Development + Deployment + QA + Support). SMS & SMPP implementation, configuration and deployment of different operator’s SMSC gateways. Configure telecom Voice Boards like ‘Dialogic, NMS, Donjin’ with telecom signals like ‘ISDN, SS7, VOIP’. System Administration/operations including firewall policies, server’s health-check, server setup with OS and other software and system support facilities. Manage Customer Requirements at pre & post sales to meet the business requirements. MIS & Billing reconciliation with operators and clients as well as internal teams. Stakeholder Handling with regular communication of project expectations to team members and stakeholders and use their feedback to optimize progress. Coordinate and manage project reporting, project reviews and project steering meetings.

Udaiveer Singh (Scrum Master)'s Current Company Details
Times Internet Limited (Indiatimescom)

Times Internet Limited (Indiatimescom)

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Project Delivery Manager
Noida, UP, IN
Website:
economictimes.com
Employees:
1355
Udaiveer Singh (Scrum Master) Work Experience Details
  • Times Internet Limited (Indiatimescom)
    Project Delivery Manager
    Times Internet Limited (Indiatimescom)
    Noida, Up, In
    View
  • Times Internet Limited (Indiatimescom)
    Project Delivery Manager
    Times Internet Limited (Indiatimescom) Jul 2011 - Present
    Noida Area, India
      Project Management - Scope, Initiation, Planning, Executing and Monitoring/Controlling of Enterprise Products and Operator-IN Billing projects for organization across Pan India. Deploy & configure Data Centers for VAS (IVR, SMS, OBD, WhatsApp) platform, Databases, Web/WAP servers, Billing, M-Commerce, Contact Centers.  Solution based Project management for Inbound, outbound BPO, Call centers and SMS solutions for Enterprise business. Contact Centre Configuring for Enterprise businesses including IVR architecture, SMS, Web servers, Telecom Media carrier setup such as ISDN, SS7, SIP & VOIP Gateway, Voice Boards, Switches, servers. IVR Voice (58888) Managing (Architecture Designing + Soft Development + Deployment + QA + Support). SMS & SMPP implementation, configuration and deployment of different operator’s SMSC gateways. Configure telecom Voice Boards like ‘Dialogic, NMS, Donjin’ with telecom signals like ‘ISDN, SS7, VOIP’. System Administration/operations including firewall policies, server’s health-check, server setup with OS and other software and system support facilities. Manage Customer Requirements at pre & post sales to meet the business requirements. MIS & Billing reconciliation with operators and clients as well as internal teams. Stakeholder Handling with regular communication of project expectations to team members and stakeholders and use their feedback to optimize progress. Coordinate and manage project reporting, project reviews and project steering meetings.
    View
  • Times Internet Limited
    Information Technology Service Delivery Manager
    Times Internet Limited Jul 2007 - Jul 2011
    Noida Area, India
     Managing 58888 IVR Voice (Designing + Deployment + QA + Support) to meet the expectations of internal and external stakeholders. Recognizing & analysing key indicators for measuring health of the process and suggest continual business excellence. Planning, executing and managing IVR applications, Subscription and Billing across Pan India independently. Develop the MIS and reconcile the MIS with operator as well as internal team to monitor revenue.  Implement the Processes for “VAS server’s Monitoring, IVR application Monitoring, IVR Application Simulator, IVR application configuration, Content Uploading.  Evaluate and Analyse the VAS platform, and provide the suggestions to business and enterprise-marketing teams about their profitable-suggestions, features and capabilities IVR Voice Platform Architectures.  Major responsible for keeping IVR services up time at rate of 99% with 24X7 hours.  Identifying and automating processes which absorb manual efforts, to bring in cost effectiveness to the business and eliminate dependencies to deliver unmatched TAT. Managing Internal & External stakeholders which include meeting clients, holding technical discussions on requirements, feasibility & product enhancements.  Tasks that include ensuring optimal resource utilization, planning buffer as per project requirements, skill mapping for team members & their training and development.
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  • Pec
    Technical Voice Manager
    Pec Feb 2002 - Apr 2007
    Design the system architecture, Application Call Flow, Database designing for IVR, Voice Gateway.Develop and Deploy the IVR voice applications on enterprises & operator as well as Govt. organizations. Monitor & debug/troubleshot the IVR applications. Responsible for all voice related issues occured by customer and organization. Provide the customized solutions to them.Worked on Telecom Signals like 'Analog, ISDN, R2MFC. Also worked on telecom voice switches to integrate the application as per customers requirement.Collection of Service revenue from customers for organization. manage a team of size 4 telecom professionals.
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Udaiveer Singh (Scrum Master) Skills

Operations Management Pbx Contact Centers Telecom Signal Cti Key Telephone System Vendor Management System Administration Pre Sales Dialogic Customer Relationship Management Vas Integration Mysql Ivr

Udaiveer Singh (Scrum Master) Education Details

Frequently Asked Questions about Udaiveer Singh (Scrum Master)

What company does Udaiveer Singh (Scrum Master) work for?

Udaiveer Singh (Scrum Master) works for Times Internet Limited (Indiatimescom)

What is Udaiveer Singh (Scrum Master)'s role at the current company?

Udaiveer Singh (Scrum Master)'s current role is Project Delivery Manager.

What schools did Udaiveer Singh (Scrum Master) attend?

Udaiveer Singh (Scrum Master) attended Sikkim Manipal University - Distance Education, Annamalai University, Pusa Polytechnic, Delhi, Mukherjee M Sr Sec School, Delhi., Udemy.

What skills is Udaiveer Singh (Scrum Master) known for?

Udaiveer Singh (Scrum Master) has skills like Operations Management, Pbx, Contact Centers, Telecom Signal, Cti, Key Telephone System, Vendor Management, System Administration, Pre Sales, Dialogic, Customer Relationship Management, Vas.

Who are Udaiveer Singh (Scrum Master)'s colleagues?

Udaiveer Singh (Scrum Master)'s colleagues are Navdeep Singh, Rishita Gupta, Yash Verma, Pranbihanga Borpuzari, Vikash Sharma, Amit Khanna, Mudassar Jani.

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