Udana De Silva Email & Phone Number

Sri Lanka

• First Level Technical Support for Dialog TV Customers
• Provide first-level technical support for satellite TV customers.
• Diagnose and resolve issues related to equipment, signal reception, and service disruptions.
• Assist customers via phone, chat, and email.
• Monitor system performance and analyze signal strength.
• Maintain detailed customer interaction records and create technical documentation.

Sri Lanka

• Network Security:
• Cryptography and Applications: symmetric and asymmetric encryption, hashing, and digital signatures. Applied these concepts to secure communication and data integrity.
• Cyber-Attacks and Mitigation Techniques: Phishing, DDoS, malware, and advanced persistent threats (APTs). Learned strategies and tools for mitigating these threats.Network Configuration and Management:
• Cisco Device Hardening
• Configure Multiple Privilege Levels and Role-Based CLI:
• Implement Layer 2 Security Best Practices: Port security, BPDU Guard, and DHCP snooping.

Sri Lanka

Contractor Payment and Quality Control | SLTS NC ProjectManaged the entire payment process for Unit Rate contractors, ensuring timely and accurate handling of payments.Administered the reception and tracking of contractor invoices, maintaining comprehensive records.Released 60% of the invoice value after tallying the number of completed connections.

Sri Lanka

Telecommunication Project Surveying, Planning, and Quantity Surveying:Conducted detailed surveying and planning for various telecommunication infrastructure projects, including:Customer Request (CR): Assessed customer needs and planned appropriate telecommunication solutions to meet project requirements.Shifting and Rehabilitation: Evaluated and planned.

Sri Lanka

Island wide Quality Inspection for SLT PSTN and FTTH Connections Attending ongoing quality and quantity inspections of SLT new connections Capturing the photo proofs for quality and quanity issues Identifing knowledge gaps of the contractors and carry out the trainings and awareness sessions Attending monthly quality and safety awareness sessens for the.

Kaduwela

Island wide Quality Inspection for SLT PSTN and FTTH Connections Attending ongoing quality and quantity inspections of SLT new connections Capturing the photo proofs for quality and quanity issues Identifing knowledge gaps of the contractors and carry out the trainings and awareness sessions Attending monthly quality and safety awareness sessens for the.

Qatar

Fiber ISP installation Structured Cabling, Trunking, Drilling, Labelling, ONT Splicing ONT Commissioning DocumentationFiber OSP Installation OSP MAP Reading Cabling through Man holes and Hand Holes, Using Push Rod for cable pulling and clearing blockages, Arrangeing and labelling inside Man holes First Splitter Splicing, Maintain Quality and Safety Standards

Colombo, Western Province, Sri Lanka

-Performed pre migration drive radio frequency evaluation of cell sites location planning or acquisition.-Performed Single site verification (SSV), stationary drives using download and upload scripts to generate good throughput on each sectors on 2G, 3G Sites.-Verified the network, site functionality properly, antenna positions, antenna tilts.-Worked.

Malabe, Western Province, Sri Lanka

BTS / MW Infrastructure Site Survey Sketch the BTS / MW Site. Getting the GPS coordinates of the site and mention the north up of the sketch using a compas. Calculate heights, depths, relative positions, property lines, and other characteristics of the site. Prepare and maintain sketches, maps, reports of surveys to describe, certify, and assume liability.

Beng (Hons), Computer Networking And Cloud Security, Upper Second Class Honours

Wireless Networks (Cisco) Cyber Security Operations (CCNA Cisco Cyber Ops) Network Security 1 (Cisco) IoT Systems and Security Next Gen.

Advanced Diploma In Applied Telecommunication Systems, Electronic And Telecommunication Engineering, Distinction

Mathematics