Udara Devindi Perera Email & Phone Number

Sri Lanka

Promoted to the position of Operations Officer at GTRF.

Western Province, Sri Lanka

Global Trade and Receivables Finance (GTRF)• August 2022 – Presento Maintained and improved the delivery of superior customer service by actively driving operational performance by ensuring accurate and timely processing of Documentary Credit, Bank Guarantees and Shipping Guarantees.o Ensuring the customer is at the heart of everything both personally and as an employee by embracing a customer centric culture.o A comprehensive knowledge on GTRF and how it operates, knowledge on local and group regulations and BRCC requirements.o Building and maintaining good working relationships with all stakeholders.o Following Audit procedures, compliance policies, operating procedures, and guidelines to avoid potential risks.o Supporting on the development of cohesive team, contributed to a positive and open working environment.o Proactively seek out opportunities to reduce direct cost and improve transaction efficiency.

Sri Lanka

1) Cash Teller:o Ensured cash drawers are balanced and all supporting documentation are in line with cash receipts and client transactions on a daily basis.o Maintained appropriate cash limits, cashed checks, established deposits and issued cashier's checks, cash orders, money advances, fund transfers and encashment of foreign currency.o Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.o Promoted the benefits of our company's products rather than the basic information in order to build a better relationship with customers and match them with a product based on their own individual needs.2) Personal Customer Service Representative:o Interacted with customers, and provided various product information to meet customer needs and offered solutions to personal banking customers.o Processed fund transfers.o Ensured all customer queries are resolved immediately or followed up until completion.o Maintained positive relationship with all parties.o Conducted internal audit checks within the branch and ensured compliance with the local regulatory requirements and the bank’s policies and procedures.o Ensured up-to-date knowledge of all procedures related to branches to ensure smooth operations.3) Corporate Customer Service Representative:o Processed transactions relating to corporate requests such as Demand Drafts, Cashier's Order and Currency processing.o Ensured processing of Cash to Master (CTM).o Processed and maintained records of corporate transactions, especially Telegraphic Transfers, Real Time Gross Settlement and Internal Transfers.o Ensured corporate transactions are followed up daily until completion.

Sri Lanka

Worked in the capacity of a Customer Care Assistant and offered assistance to customers on all leasing related queries and need based selling.