GSS International is a BPO company providing its services to Trax Retail, a multinational company which is the world's leader in image recognition for retail. Providing leading technology & market data services to tier one manufacturers in over 45 countries.Responsibilities: ◦ Handling issues and requests reported by internal and external customers through JIRA and ServiceNow (L1 & L2 Support).◦ Following up on outstanding tickets to ensure timely resolutions.◦ Troubleshooting issues related to Trax Retail mobile app and escalate issues that require further assistance to L3 Support & Development Team.◦ Proactively monitoring production systems by using industry standard tools (PRTG, Pagerduty, Grafana Dashboards) to identify and take action for potential areas of risks before affecting to the internal and external customers.◦ Communicate with various departments to identify, analyze and mitigate the issues. ◦ Providing data and logs for internal teams to carry out their routine tasks.◦ Creating, maintaining and sharing knowledge documentations with co-workers. ◦ Providing training for new recruits.

I have responsibility for leading and managing daily operations to achieve accuracy-related business goals and maximize profitability. As a regional leader, my duties also include guiding management staff in my region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations reports.

Ensures that the final product observes the company's quality standards. In general, these detail-oriented professionals are responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.

Ensure company and customer quality standards are being met. The work under the supervision of the quality assurance manager where they conduct quality tests, perform inspection checks, calibrate equipment, and communicate test results.

I have responsible for involves monitoring project plans, schedules, work hours, budgets, and expenditures, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner.