Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool.Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.Focusing on answering HR, Payroll, Benefit, Stock, and policy questions and resolving issues coming in via the phone system.Responsible for providing training and communication to HR partners and Amazon employees to build consistency and encourage self-service.Adhere to defined processes and ensure delivery in accordance with set quality standards.Has to work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stock, Payroll, Talent Management, and Operations to provide a world-class employee experience.

Provided end-to-end resolution of inquiries and investigations for various Confidential Global Billing products in order to enhance the client experience; with the goal of driving down inquiries, increasing quality, and reducing cycle time.Conduct meetings with sales, marketing, and operations to understand changes in demand levels and recommend changes to product mix and forecast based on collaborative knowledge of demands.Evaluate suppliers who will provide profitable to the company and to operate