A dynamic, solutions-focused, team oriented IT professional with 10+ years in the field of Information Technology, Computer System, Project Management and Service Delivery. Ability to lead, mentor and motivate the team members to ensure efficiency in process operations & meeting of targets. I am a decisive and result focused IT Leader with extensive experience in successful managing and leading. I am an innovative professional with proven track record of managing and delivering end to end IT solutions from IT budget planning, I have strong problem solving skills, confident decision making based on extensive experience and technical skills enable me deliver pragmatic and effective solutions which positively impact customer satisfaction and operational cost.Biggest Strength- I do not work within the boundary of job description, business is dynamic and so are the challenges. I have demonstrated "Problem Solving" skill and “Figure It Out” attitude which enables me to deliver under adverse and challenging situations. Currently working as "IT SPOC" at Flipkart. Managing and providing India wise End User operations and ensuring end-to-end ownership of IT operations. Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA. Understanding and coordinating with client for requirements, enhancements, customization and quality improvements. Accountable for the overall IT Operations 24*7 Service Desk support, EUS Onsite-End Users support , Branch Infra, AD-L1, Remote Technical 24*7 support, Project Management. Communication management, ID management, VPN support, Asset Management, Process Management , IT Invoicing & PO-Procurement Management, Vendor Management, , Requirements Analysis, IT Service Management, Incident Management, Resource & Team Management. Delivery Strategy & Service Delivery.