- Designed and implemented scalable and cost-effective cloud solutions for clients using digital Ocean and CPanel.- Collaborated with cross-functional teams to assess client requirements and develop tailored cloud architectures to meet their needs.- Led the migration of on-premises infrastructure to the cloud, resulting in improved efficiency and reduced operational costs.- Provided technical expertise and support to clients, ensuring smooth implementation and troubleshooting of cloud solutions.- Conducted regular performance evaluations and optimization of cloud environments to enhance reliability and performance.

- Led a team of software developers in designing, developing, and implementing hotel booking websites, ensuring adherence to project timelines and quality standards.- Managed the development of internal software systems including accounting, product CRM, and Puja booking platforms, meeting the specific requirements of the organization.- Coordinated with stakeholders to gather requirements, define project scope, and prioritize tasks for the development team.- Implemented Agile methodologies to streamline project workflows and improve team productivity.- Conducted regular code reviews and guided team members to ensure high-quality deliverables.- Collaborated with cross-functional teams including product management, design, and QA to deliver integrated software solutions.- Oversaw the development of marketing-related software, including analytics platforms and customer engagement tools, to support marketing initiatives.

Provided front-end and back-end support to customers using the hotel booking website, assisting with inquiries related to reservations, cancellations, and account management.- Resolved technical issues promptly and effectively, ensuring minimal disruption to the booking process.- Collaborated with the development team to escalate and address complex technical issues, including website functionality and performance.- Utilized ticketing systems to track and prioritize customer inquiries, maintaining a high level of responsiveness and customer satisfaction.- Communicated with customers via email, chat, and phone to provide assistance and guidance throughout the booking process.- Conducted training sessions for new customer support representatives to ensure proficiency in handling customer inquiries and technical issues.