Experienced Financial Planning Client Service Officer with 11+ years of experience in superannuation and 2 years in banking, specializing in managing financial documentation and providing stakeholder support. Expertise in product research, taxation, and business development. Proven track record of retaining clients, resolving financial issues, and supporting financial planners. Skilled in facilitating team operations and fostering stakeholder relationships.AREAS OF EXPERTISE• Proven ability to deliver high-quality results, navigate complex situations diplomatically, and adapt to new technologies to meet evolving business needs. • Strong verbal and written communication skills, complemented by a strategic approach to problem-solving.• Dedicated to achieving high customer satisfaction with transferable skills suited to paraplanning.CORE SKILLSTeam Facilitation | Customer Service | Administration | Project Support | Financial Planning Documentation | Product Research | Customer Relationship Management | Banking & Finance | Written & Verbal CommunicationTECHNICAL SKILLSTaxation | Investment Planning | Superannuation | Estate Planning | Account Management | Financial Product Management | SAP | Microsoft 365– Word, Excel, Outlook, PowerPoint | Power BI | CRM | Data Analytics Basics