Making every customer experience profitable, every transaction every time is the promise we made and delivered daily.

Led Services and Support business that included field services, managed services, applications services, cloud services and consulting services. Transformed front office to solution/consultative selling organization. Developed enterprise applications strategy and migrated numerous ERP systems to cloud enterprise applications environment. Evolved silo-based service delivery organization to customer centric hub and spoke model with local, regional, and offshore support centers to deliver services. Strengthened client delivery management to include program management, and quality management functions to ensure smooth delivery of services to customers and to maximize internal resource utilization. Deployed self-service portals for customers/partners to monitor existing services and the ability to add new services with virtual expert assistance from provision to decommission. Deployed IOT offerings that delivered cloud connected digital services to help customers make smarter data-driven decisions. Turned connectivity and business intelligence into lasting competitive advantage for customers.

Responsible for Oracle On demand cloud implementation business with focus on migrating customers from inhouse environment to cloud platforms. Rolled out Oracle Enterprise Manager solutions to build, deploy, and operate client application environments on-premises, in a private cloud, and on Oracle Cloud. Previously, responsible for global delivery of North America Consulting business delivering IT infrastructure, HCM, EPM, Analytics, Supply Chain and middleware solutions. Recognized for evolving the organization to new markets and establishing fresh revenue channels.

Led business development group responsible for large engagements and key client relationships in ITS. Transformed go to market strategy to help customers maximize their investments made in IBM technologies to deliver superior value to their consumers. Recognized for converting the organization to easy to do business for customers. Program manager responsible for client delivery simplification and increased automation in customer work flow. Expanded the role of global delivery resources in service delivery.