Udayan Karmakar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Responsible for assisting the escalations routed to our Tier 2 Live-Ops Team regarding the critical issues faced by our delivery partners.
• Assisting operations of PAN India Dunzo Daily orders, JioMart orders, Dunzo PickNDrop orders & Third Party B2B orders.
• Provide solutions and communicate with team to give resolutions to the Frauds happening in live orders from Partners, Users & Merchants.
• Coordinating with the Partners, handling Partner requests and settling Partner complaints.
• Performed audits on daily basis related to the Live Orders of PAN India.

Ahmedabad, Gujarat, India

• Process US mortgage transactions as per SOP & Clients Instructions.
• Ensure that the quality of the transactions is in compliance with predefined parameters.
• Ensure to meet the metrics laid down by the process.
• Identify potential areas for process improvements & highlight the same to the TL/AM.

Jalandhar, Punjab, India

• Co-Founder and worked as a Social Media Strategist.
• Was responsible for deliberate planning and goal setting for various social awareness events.
• Was working on content management, event management and social media strategy. Handling social media platforms, contents and campaigns of the NGO which includes Facebook & Instagram.
• Organised successful events and campaigns like Daan - The Donation for 5+ times, Prerna - Tribute to Spinal Cord Injured people, Parivaar - Day with Orphanage & Jashn-E-Azadi.
• Daan which was a donation drive was one of the most successful events, donating over 500+ families in a single day all the basic necessities. It was also a Record Holding event in entire North India and also in our.

Hyderabad, Telangana, India

• Worked as a Digital Marketing Intern and a Social Media Strategist.
• Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
• Contributed to mock-ups, email campaigns and social media contents.
• Analyzed social media trends and adapted new strategies to attract targeted followers.
• Assisted in managing corporate social media channels including Facebook & Twitter.

Guwahati, Assam, India

• Worked as a Financial Advisor for the company, and was responsible for advising customers about their financial investments.
• Mutual Funds, DEMAT Account, Trading Account & Stocks were the products that I was initiating among the customers.
• Was also responsible for generating revenue for the company with the products I was given to work with.
• Client Handling, Document verifying and Account opening was the remaining works I was working into during my 2 months of Internship period.