Uday Godbole Email and Phone Number

• Designing and documenting technical architectures/diagrams of the proposed solutions based on Leading Cloud Platforms - • Ability to translate customer requirement into competitive solutions and proposals, including overall value proposition, Transformation solution, Datacentre Migrations to Cloud, technical implementation approach, milestones and timelines. • Improvise infrastructure data model along with service Catalogue.

Review, propose, track & execute the overall technology roadmap across technology tracks. Define & streamline Build process / activities; Define build standards SuggestTechnology optimization changes. Redesign/change of IT infrastructure in line with industry standard best practices Review, Produce (if approved by VWG) & Challenge HLD/LLD, for its roll out. Implement theTechnology role out & hands on along with the team. Participate & contribute in the client discussions.discussion with client solution architect.

• Managing IT Service Delivery team of 150 Technical Support staff, including Team Leads, SME's, People care managers and taking responsibility for Data Center Services, Asset Management.• Manage deliverables, client SPOC for onsite and offshore teams, meets client requirements in compliance with contracted SLAs. Monitor and manage the performance of service delivery to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. • SLA's are achieved or met (exceeded) as per the client expectations. • Work with the customer (project office) to understand issues and requirements and responds to requests for new services to help grow the business. To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.• To provide reports to an agreed schedule (or on request), including management and account performance reports.• Host client service review meetings to measure performance reports, service improvements, quality and processes. Proactive problem identification to prevent escalation.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in accomplishment of service deliverables and targets.• Creating and sustaining a dynamic environment that fosters development of opportunities and motivates high performance amongst team members. • Responsible for hiring, staffing, attrition management and maintaining a diverse and effective workforce.• Responsible for mentoring, developing team members, and ensure career development activities of the direct staff.

Based out of BP Office at London. Onsite Coordinator for Onshore and Offshore Teams. Responsible for Operation Management, SLA Management, Project Management, Client Management, People care Management, Resourcing Management, Knowledge Management, Financial Management. Handle Client Escalations.

Managed a Technical Team of 60 MembersRemote Administration of Windows ServersVerification of alerts identified by the Enterprise Service Center.Creation of root cause analysis reports as follow-up to eventsEscalation and remediation of eventsOutage Trending AnalysisHandling Escalations

Assisting in providing remote infrastructure support to the client for Datacenters in USProviding best shore support for IT Infrastructure of Xerox Data centers across the US.Windows Server Administration, AD user account Management while manging tickets using Asset center system for Incident Management, Change ManagementAccountable for supervising server using MOM, Dell Open manager and HP insight Manager and on-call support for weekends on rotational basis. Carrying out follow up the ITIL Framework in order to support the customer infrastructure like Incident Management, Change Management and Problem Management using Asset center. Providing leadership to new team members regarding process & environment pertaining to client requirements.

Worked with Small Business Server Team for Enterprise Platform Support for Microsoft Gold Certified Partners, as an AssistantTech-Lead.

Remote Technical Support for AT&T customers over the phone . Promoted to Tier II support in a short duration to handle escalation calls

End to end technical support for HP Desktops, All in one Printers, Scanners.

Remote technical Support for Gateway Computers. Training and guiding customers to resolve their technical issues and responsible for overall customer satisfaction