Uday M M Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Engaged with clients to understand their business objectives, challenges, and assess existing IT needs.
• Provided expert advice and recommendations on IT strategies, solutions, and technologies. Collaborate with clients to define project scopes, goals, and deliverables.
• Developed comprehensive IT strategies and Identified opportunities to enhance efficiency, productivity, and competitiveness
• Created roadmaps and implementation plans for IT initiatives, including system upgrades, migrations, and integrations.
• Recommended appropriate hardware, software, and networking solutions to meet clients' requirements along with Creation of detailed system specifications, workflows, and diagrams to guide implementation.
• Coordinated and collaborated with cross-functional teams, including developers, engineers, and vendors. Monitored project progress, identified risks, and implemented mitigation strategies.

Dubai, United Arab Emirates

• Handling all the IT related operations of the clients that includes desktop support and server support.
• Installation, Configuration and Upgradation of Windows Operating systems including firmware updating, Health Checks.
• Expertise in Office 365 administration and end user support
• Installed and configured android players as part of Display Signage projects
• Configuration of Apple computers and installation of software on Macintosh machines.
• Installation and configuration of thermal printers for use with Scanning and Kiosks from Zebra, NCR, Epson and Fujistu.

• Provided first-level technical support to customers via phone, email, chat, and ticketing system.
• Assisted customers with domain registration, DNS configuration, web hosting setup, and other related services.
• Troubleshot and resolved customer inquiries and technical issues promptly and effectively.
• Documented and maintained accurate records of customer interactions and technical solutions.
• Collaborated with cross-functional teams to escalate and resolved complex technical problems.
• Guided customers in utilizing website builders, content management systems, and e-commerce platforms.

Delhi, India

• Self employed with Online Retail business over various platforms like eBay.in, PayTM.com, Flipkart.com and Amazon.in.
• Product & Market Research
• Product Listing
• SEO based product content
• Customer Feedback

Noida, Uttar Pradesh, India

• Deployment of Ticketing Tool, based on process, capturing key behavioral data,customer demographics, helping in suggesting cross sell products to increase sales.
• Helping in creation of collateral like E-Shop website by providing content and description of products
• Online eCommerce Shop Management
• Introduction of cross sell products
• Affiliations with New vendors to lower costs of purchases
• Managed Operations on the floor with a team of 2 Team Leaders and 20 Agents never missing targetedsales in the assigned period.

Gurugram, Haryana, India

• Responsible for starting automated / trigger based emails - working in tandem with the software team.
• Responsible for campaigns to Increase brand value, top of mind recall, customer engagement andsatisfaction.
• Analysis of customer life cycle triggers
• Approval of content for emails
• Email design approval
• Testing of emails, subject lines.

Gurugram, Haryana, India

• Working in tandem with Database team to extract raw data from in house CRM and analyzing to extractinsight for creation of campaigns
• Extracting insights through data segmentation for better understanding customer behavior & buildmarketing plans
• Creation of multiple campaigns for customer engagement through email marketing to increase Upsell / Cross sell and customer retention
• Worked with Content Team & Creative Design Team to get desired results for emails giving first levelof approval including development of collaterals, website and strategy to support the same
• Manage execution of proposed plans using various ESPs like Cheetah Mail & Real Magnet
• Testing key email metrics like Subject Line, Open Rate & Click Through Rate for desired results

Gurugram, Haryana, India

• Established and monitored customer service standards by employing recognized and comprehensivebenchmarks.
• Responded to disruptive events using crisis management techniques to offer corrective solutions andmaximize customer satisfaction.
• Maintained financial accounts by processing customer adjustments.
• Maintained consistent communication with leadership team to manage customer service effectivenessby monitoring performance and assessing metrics