Design and Discovery Leadership: Have led comprehensive design and discovery workshops to implement customer communication solutions spanning Service Cloud, Marketing Cloud, and legacy systems.Stakeholder Engagement: Engaged with a large group of technical and business stakeholders to understand existing processes, data flow, architecture, and enhancement expectations, including security personnel to ensure all solutions met stringent security requirements and received necessary clearances.Scalable Solution Design: Delivered a detailed analysis and solution design document that proposed scalable solutions without disrupting existing implementations, addressing challenges, and adding significant value to organizational processes.Platform Architecture Leadership: Spearheaded the architecture and implementation of critical platform foundation initiatives, including Data & Metadata Backup/Restore, Automate Credential Rotation using APIs, Transaction/Event Monitoring, Automating User Provisioning, Encryption Key Implementation (BYOK), Setting DKIM for O365, IP Restriction, and other security-related aspects.Integration Expertise: Successfully integrated Salesforce with third-party systems such as CyberArk, Dynatrace, CCKM, Azure AD, ensuring seamless data flow and enhanced security.

Sales Cloud Implementation Leadership: Directed the implementation and enhancement of Salesforce Sales Cloud for sales operations across multiple geographical locations, ensuring a unified and efficient system.Legacy System Analysis & Integration: Analyzed the existing architecture of legacy systems alongside current Salesforce implementations, designing scalable solutions for process automation and integration with MS Dynamics 365, Atlassian, HubSpot, and Younium.Strategic Roadmap Development: Developed a comprehensive roadmap for future Salesforce implementations, aligning with business goals and ensuring seamless integration with evolving technologies.Training & Optimization: Educated and trained the Sales Operations Team on advanced Salesforce functionalities, including updated reports and dashboards, leading to significant improvements in efficiency and effectiveness.Data Migration & Onboarding: Managed data migration processes to onboard newly acquired businesses onto Salesforce, ensuring data integrity and consistency.Custom Solution Development: Researched and implemented custom solutions using Apex, Lightning Web Components (LWC), JavaScript, HTML, and Java Batch to address unique business challenges and achieve cost savings.

Sales Cloud Implementation Leadership: Directed the implementation and enhancement of Salesforce Sales Cloud for sales operations across multiple geographical locations, ensuring a unified and efficient system.Legacy System Analysis & Integration: Analyzed the existing architecture of legacy systems alongside current Salesforce implementations, designing scalable solutions for process automation and integration with MS Dynamics 365, Atlassian, HubSpot, and Younium.Strategic Roadmap Development: Developed a comprehensive roadmap for future Salesforce implementations, aligning with business goals and ensuring seamless integration with evolving technologies.Training & Optimization: Educated and trained the Sales Operations Team on advanced Salesforce functionalities, including updated reports and dashboards, leading to significant improvements in efficiency and effectiveness.Data Migration & Onboarding: Managed data migration processes to onboard newly acquired businesses onto Salesforce, ensuring data integrity and consistency.Custom Solution Development: Researched and implemented custom solutions using Apex, Lightning Web Components (LWC), JavaScript, HTML, and Java Batch to address unique business challenges and achieve cost savings.

Handling a team of 10 members, assigning tasks, help team resolve issues.Work on salesforce implementation projects with hands on development using APEX (including SOQL, Exception Handling etc), Visualforce, Javascript.Writing triggers, workflows.Working on test classes to increase test coverage.Implementing Salesforce Integration with different client systems such as SAP, Hybris etc using SOAP/REST APIs.Interacting with stake holders at client side over the call, to understand the requirements, propose solution and provide update for on-going tasks on daily basis.

While working as Lead Associate, I have been involved in different Salesforce and Force.com projects with in a short span of time. My key tasks within the organization are as follows:1. Worked on App Exchange product. And while doing so worked on JQuery Template to Handlebars Template transition for one of the modules of the product for enhancing performance.2. Worked on increasing Test Coverage of many test classes.3. Solved tickets to resolve issues.4. Worked on Salesforce Chatter API (Connect API).5. Apart from above product, worked on Salesforce migration/optimization project for one of the existing clients.6. In the process of optimizing client's Salesforce org., worked with Dream Factory and Eclipse to move profiles into permission sets. And performed similar tasks while working towards org optimization.

I worked as a Senior Consultant - CRM (on Salesforce CRM) which is designation given to Team Leads. In my short professional association with Cognizant, my primary responsibilities were as follows:1. Have done Project Effort Estimation.2. Have performed key POCs to help directors with client proposals.3. Have handled a team of 5 members to manage Salesforce project. 4. While being in a Techno-Functional role, one of my primary responsibilities were to assigned tasks to team members and to myself.5. Have briefly worked on a Salesforce migration project.

Worked as a Senior Software Engineer (Cloud CRM Consultant) in a Techno – functional role and my primary responsibilities were as follows:1. Solely responsible for implementation / development of all Oracle CRM OnDemand process automations and enhancements modules including all the required Administrative Task.2. Using web services to integrate CRMOD with third party systems like Oracle EBS / Sharepoint / CMS etc. 3. Requirement Analysis & Designing Solution approach. 4. Developing Java/J2EE and Cast Iron Studio based applications for process automations.5. Migrated orchestration applications that were built on Cast Iron Studio v4.5 to Cast Iron Studio v6.3 (i.e. after making them compatible on the new version).6. Deploying/Publishing Java/J2EE (on client servers) and Cast Iron Studio applications (on Cast Iron Web Management Console (WMC) environment) and configuring the applications for UAT at customer side.7. Preparation of Test Cases/ Technical Specification Document / Release Notes.8. Involved in direct interaction with client for all the requirements and WSRs.9. Have been involved in Salesforce CRM projects as well. And have done development, administration and configuration management on SFDC that included following tasks: • Object set up, field set up, designing Custom Formula Fields, Field Dependencies, Validation rules, lookups and custom object set up. • Creating Profiles, Roles, Users, Page Layouts, Search layout, Home page layout, lists, Email Services, Reports, Dashboards, Tasks and Events • Assignment rule, Work Flows, Approval Processes with automated alerts and Email generation according to application requirements. • Have used Data loader with both UI and Command Line for data migration. • Have done custom development using Apex / VF / Triggers.

Worked for CRMIT Solutions Pvt. Ltd. (Bangalore) from 20 November 2006 to 31 August 2011. My experience summary in this organization is as follows:i. Have worked on an onsite engagement for about 8 months and have been to Melbourne, Australia (2 Months) and then to Mumbai, India (6 Months) for the same.ii. Worked as Project Lead and my primary responsibilities were:• Leading a team of 5-7 members.• Interacting with customer and understanding business requirement.• Understanding the business requirement and making approach design and CRMOD modeling for implementation.• Delegating task to team members.• Solving technical issues faced by team during implementation/UAT Support/Production Support etc.• Involved in the process of deploying applications on clients server (on Tomcat 5.5, Apache 2.2 on Windows/Linux based platforms) for most of the projects.• Working closely with the Development Team to complement their knowledge /experience and translating it into a workable business and integration model.iii. Experience of working in building reports and dashboard, narrative reports and using the report to extend Oracle CRM OnDemand functionality.iv. Experience of Integrating Oracle CRM OnDemand (v13 to v17) with third party system.v. Have been responsible for training fresher on Oracle CRM on demand web services. vi. Have done knowledge transfer to new hirers on many occasions.

i. My primary responsibilities were:• Interacting with customer and understanding business requirement.• Understanding the business requirement and making approach design and CRMOD modelling for implementation.• Delegating task to team members.• Solving technical issues faced by team during implementation/UAT Support/Production Support etc.• Involved in the process of deploying applications on clients server (on Tomcat 5.5, Apache 2.2 on Windows/Linux based platforms) for most of the projects.• Working closely with the Development Team to complement their knowledge /experience and translating it into a workable business and integration model.ii. Experience of working in building reports and dashboard, narrative reports and using the report to extend Oracle CRM OnDemand functionality.iii. Experience of Integrating Oracle CRM OnDemand (v13 to v17) with third party system.iv. Have been responsible for training fresher on Oracle CRM on demand web services. v. Have done knowledge transfer to new hirers on many occasions.

i. My primary responsibilities were:• Interacting with customer and understanding business requirement.• Understanding the business requirement and making approach design and CRMOD modelling for implementation.• Delegating task to team members.• Solving technical issues faced by team during implementation/UAT Support/Production Support etc.• Involved in the process of deploying applications on clients server (on Tomcat 5.5, Apache 2.2 on Windows/Linux based platforms) for most of the projects.• Working closely with the Development Team to complement their knowledge /experience and translating it into a workable business and integration model.ii. Experience of working in building reports and dashboard, narrative reports and using the report to extend Oracle CRM OnDemand functionality.iii. Experience of Integrating Oracle CRM OnDemand (v13 to v17) with third party system.iv. Have been responsible for training fresher on Oracle CRM on demand web services. v. Have done knowledge transfer to new hirers on many occasions.