Assistant Unit Manager
CurrentResponsible for Floor support, Quality Checking of 6 different Sub Processes.Preparing daily Dashboard for QC.Resolve case related HR queries of H&W and DB, Floor Support to Voice & Non Voice Team, To call up and Email the Carriers to update information for the participant or dependents. Update employee personal and Job data in PeopleSoft, Calculate Compensation, Amend employee data, personal data, salary/plan grades, position reclassification, To verify candidates personal, educational and professional experience for Background investigation process, Generate SR number and assign cases to proper queues in Siebel, Quality Check to verify the cases processed, Update AOM (Active Operations Management) on daily basis and provide training to peers on the same.