Manuel Gonzalez Martinez Email & Phone Number

Madrid, Es

Madrid, Comunidad De Madrid, España

Project management and new releasesDirect contact with suppliers, clients and transport companiesOrganization of events and fairsManagement and monitoring of the export order portfolioPreparation and review of order documentationSamples management worldwideSupport to the Commercial DepartmentManagement of the FEAGA-OCM subsidyTastings with clients at their facilities

Barcelona Area, Spain

- Coordinating Multi Department International Exports Team. - Monitoring exportations. - Communication with customer and transport companies. - Preparing Export documentation: Packing List, invoice, DGD, - Review all documents sent to forwarder, customer and Customs: DUA, EUR1, COA, - Certificate of origin, SDS, NO CITES, REP, PQP… - Team Management: Multilingual B2B and B2C Customer Service Teams. - HelpDesk Software Implementation and Coordination- Establishing procedures and processes. - Working with Management to set goals and taking decisions.- Reaching established SLA's and KPI's- Reporting to Direction

Barcelona Area, Spain

Online web content management and monitoring. - Coordinate eCommerce deliveries. - Coordinating International Exports Team. - Preparing Export documentation.- Team Management: Multilingual B2B and B2C Customer Service Teams. - HelpDesk Software Implementation and Coordination- Establishing procedures and processes. - Working with Management to set goals and taking decisions.- Reaching established SLA's and KPI's- Reporting to Direction

Barcelona Area, Spain

- Team Management. Multilingual B2B and B2C Customer Service Teams. - HelpDesk Software Implementation and Coordination. - Establishing procedures and processes. - Online web content management and monitoring.- Coordinating online orders with Logistics Department.- Communication with web providers and controlling campaigns.- Working with Management to set goals and taking decisions.- Reaching established SLA's and KPI's- Reporting to Direction.

Barcelona Area, Spain

Team Supervision and Management. Daily tasks include: - Assisting the team by performing the tasks with them. - Reviewing the team work to be constantly improving results.- Managing IT tickets to solve technical issues. - Monitoring team performance.- Identifying emerging issues to find efficient solutions.- Reporting to Team Leaders and Operations Manager.- Training new team members.

Barcelona Area, Spain

Managing customer cases, following quality procedures and focused on Costumer Satisfaction: - Email communication with clients to reach best costumer satisfaction. - Issue resolution using available techniques and IT tools- Managing important information to improve Customer Experience.- Assiting to Client Team Meetings to identify emerging issues in order to offer best solutions possible.

Viveiro (Lugo)

During this period I have done the Management of this SME. Including all the activities related to the enterprises’ foundation, daily administration, accounting, tax payment, finances…

A Coruña Y Alrededores, España

For six months I have worked for client’s satisfaction. Day-to-day work included customer support,brand and product management, sales team administration and formation, inventory control and events organization.

A Coruña Y Alrededores, España

For a year I worked in a project about an online game. I did the English translation of the game for the Beta version. Then I tested this version. Finally, I contacted International potential investors to continue developing our project.

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations, Business And Management

Activities and Societies: AFPUI JE: University Asociation for Training and Market Research Junior Enterprise. - Treasurer of AFPUI JE.

Master, Marketing And Advertising

Main subjects were Market Segmentation and Research, Marketing mix, International and Online Marketing, Advertising Plan, Consumer.