Uddeshya Shankar Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

I ensured the lawful and secure handling of intercepted telecommunications and internet data, maintaining strict compliance with the Telecommunications (Interception and Access) Act 1979. I also resolved any process faults that arose, ensuring seamless operations. Additionally, I supported high-profile criminal investigations by contributing to surveillance operations. In my role, I provided specialist advice by summarising and disseminating intelligence gathered from intercepts. I managed classified operations that required National Vetting 1 clearance, handling sensitive information with the utmost discretion and responsibility.

Melbourne, Victoria, Australia

Business Unit within the Recruitment Services Branch at People, Safety, Culture and Communications.

Melbourne, Victoria, Australia

Worked within the Courts, Civil & Criminal Law business unit.

Melbourne, Victoria, Australia

In this role, I oversaw all functions related to management and training of staff on infection prevention procedures. I delivered strategic support in execution of site operations as per management guidelines. I prioritised and administered workloads and productivity by leveraging robust organisational skills. I administered and maintained accurate contact logs and records, whilst resolving all queries within strict deadlines. Moreover, I developed and implemented COVID-19 protocols around a 24/7 work schedule by collaborating with team leaders and site managers. I lead complete aspects of master control room, ensuring all alarms and sensor activations. I evaluated CCTV footage of 100+ cameras on site as well as alerted emergency services. I planned and conducted training sessions on PPE protocols. I ensured implementation of up-to-date protocols by supporting health directors.My achievements from this role have been:- Improved staff awareness on new procedures through delivery of training and mentorship.- Identified and ensured appropriate use of PPE during intakes, exits, and break-rooms.- Tracked and monitored master control room cameras for the Victoria Quarantine Hub.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

During this tenure, I coordinated various functions, comprising customer inquirers, credit card / personal loan applications, and home loan servicing and maintenance. I gained in-depth experience of business accounts, self-managed super fund set-ups and wide multiple trust accounts as well as personal transactional and savings accounts. Moreover, I leveraged robust insights to conduct financial health checks for all clients to better understand their net value strength and offer general / personal advice on the right steps.A small selection of the achievements from this role include:- Planned and conducted financial health checks for key clients.- Evaluated legal tenders related to trust, business accounts, and deceased accounts.- Delivered outstanding support in execution of 10K+ branch operations in western suburbs of Melbourne.

Melbourne, Victoria, Australia

From 2018 to 2019, I provided feedback on entire queries related to insurance and repairs for products purchased which was done by managing inbound customer care calls. I drove evaluation of cases and resolution of customer inquiries in accordance with the Australian Consumer Law. Furthermore, I planned and closed aged cases by obtaining updates from manufacturers and repair agencies. I led and mentored recruits on multiple campaigns to assure they understand the protocols in place. I monitored staff work and delivered feedback on performance to higher management.My notable accomplishments from this role were:- Managed and maintained average holding time off less than 500 seconds.- Led campaigns by ensuring staff met KPI's during all periods of the year.- Worked across The Good Guys Concierge, Home Installations, Private label (Hoover, GVA and Linden), and G-Star Raw campaigns.

Bachelor'S Degree, Business/Commerce, General, Wam 70, Gpa 2.6

Bachelor of Commerce degree with a major in Management Studies. As i have now completed my degree, the workforce is appealing to me as i.

Year 12, Atar 90.35

Activities and Societies: Graduated from the Australian Science and Mathematics School in 2016 with aspirations to study in the commerce.