As a Customer Success professional, I am dedicated to ensuring the success and satisfaction of our valued customers. With a focus on building strong relationships and understanding their unique goals, I provide personalized guidance and support. Through effective communication, problem-solving, and a proactive approach, I help customers maximize their experience and achieve their desired outcomes. Your success is my priority, and I am committed to delivering exceptional service and fostering long-term partnerships. Published a technical paper on "Design and Analysis of Cylinder Block" using the ANSYS tool.
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Customer Success LeadColorpodge Apr 2024 - PresentChennai, Tamil Nadu, India -
Team Lead- Customer SuccessSkill-Lync Apr 2023 - Apr 2024Chennai, Tamil Nadu, IndiaConducting meetings and presentations with key stakeholders, and identifying upsell opportunities.Collaborating across departments, monitoring account health, and researching industry trends. -
Senior Associate - Customer SuccessSkill-Lync Apr 2022 - Apr 2023Chennai, Tamil Nadu, IndiaManaging diversified portfolio of customers and serving as their primary point of contact throughout their career phaseMonitoring the adoption of product features, CRM adoptions and efficient functionality to achieve key business outcomes.Regular check of Success index to ensure feedback loops promoting the continuous improvement
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Customer Success AssociateSkill-Lync Oct 2020 - Apr 2022IndiaProactively engage with customers to comprehend their needs and challenges, acting as their primary point of contact throughout their journey.Cultivate a profound understanding of the customer's industry, enabling tailored solutions and guidance.Collaborate closely with customers to devise and implement success plans aligned with their objectives.Advocate for customers internally, conveying their feedback and requirements to relevant teams.
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Customer Success - InternSkill-Lync Jul 2019 - Oct 2020Chennai Area, IndiaContributed to the organization's success by continually improving my expertise. Now, I'm leveraging my knowledge to train customers and aid them in reaching their objectives
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Summer InternAirport Authority Of India Jun 2019 - Jul 2019Chennai, Tamil NaduReceived comprehensive training in the operation, repair, and maintenance of a wide range of equipment, including forklifts, light motor vehicles (LMVs), heavy motor vehicles (HMVs), and other specialized equipment.
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Mechanical Engineering InternAshok Leyland Jul 2018 - Aug 2018Chennai, Tamil NaduReceived specialized training focusing on the front parts of vehicles, including the engine, leaf springs, and other relevant components.
Udhaya Kumar Education Details
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Business Administration And Management, General -
Mechanical Engineering
Frequently Asked Questions about Udhaya Kumar
What company does Udhaya Kumar work for?
Udhaya Kumar works for Colorpodge
What is Udhaya Kumar's role at the current company?
Udhaya Kumar's current role is Customer Success lead at Colorpodge | SAAS.
What schools did Udhaya Kumar attend?
Udhaya Kumar attended Institute Of Management Technology, Ghaziabad, Agni College Of Technology.
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Udhaya Kumar
System Administrator| Linux | Aws | Gsuite | Soc | Tanium | Networking | Checkpoint | Jira | Zoho PeopleBengaluru -
UDHAYA Kumar
"Dynamic Mba Graduate In Hr Eager To Apply Academic Expertise In Talent Acquisition, Employee Development, And Organizational Effectiveness. Committed To Contributing To Team Success And Personal Growth."Chennai -
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Udhaya Kumar
Bengaluru
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