In my role as an IT Consultant at Bedaya, I provide expert technology solutions and IT management support to ensure smooth operations within a dynamic coworking environment.

I am a dedicated Lead IT Consultant with 4 years of expertise in IT-managed services and project management. My career has been focused on delivering strategic IT solutions that optimize operations and drive business growth. I specialize in IT infrastructure management, digital transformation, and leading cross-functional teams to successful project outcomes.

IT Support for Managed Services Clients: Provide efficient and effective IT support to ourvalued clients, ensuring their technology needs are addressed promptly and to theirsatisfaction. Troubleshoot and resolve technical issues, provide guidance on software andhardware solutions, and maintain strong client relationships through clearcommunication and exceptional service.Network Monitoring and Maintenance: Oversee the monitoring and maintenance ofnetwork infrastructure for our clients. Proactively identify network performance issues,implement necessary upgrades or improvements, and ensure the security and reliabilityof their networks.Account Management: Serve as the primary point of contact for assigned clientaccounts, building and maintaining strong relationships. Understand client objectives,anticipate their technology requirements, and provide strategic guidance to align ourservices with their goals. Regularly assess client satisfaction levels and take necessaryactions to address any concerns or issues.Acquisition and Coordination of New IT Infrastructure Projects: Collaborate with internalteams, external vendors, and clients to acquire and coordinate new IT infrastructureprojects. Define project requirements, develop project plans, manage resources, andensure successful project implementation within agreed timelines and budgets.Internal Administration and Employee Welfare: Oversee internal ITadministration and support, ensuring smooth operations of our company'stechnology systems. Manage IT assets, licenses, and subscriptions, and providetechnical guidance and support to employees. Foster a positive workenvironment, promote employee welfare, and contribute to a culture ofcontinuous learning and growth.

IT Support for Managed Services ClientsNetwork Monitoring and MaintenanceAccount ManagementAcquisition and Coordination of New IT Infrastructure ProjectsInternal Administration and Employee Welfare