• Oversee all administrative functions, ensuring smooth operations across departments.• Manage performance tracking systems to enhance operational efficiency.• Build and maintain strong relationships with clients, suppliers, and stakeholders.• Designed, implemented IT infrastructure.• Provide technical support for hardware, software, and network issues.• Manage complex hotel and restaurant constructions, Coordinate with various stakeholders, including architects, engineers, contractors, and government officials.

Executive - Key Accounts Management at Apex Logistics International (about 1 year)• Managed logistics operations for Victoria’s Secret and Garan Inc., ensuring seamless supply chain processes.• Spearheaded global freight strategies, achieving an on-time delivery rate of 95% for critical shipments during peak seasons.• Delivered comprehensive reports to optimize freight costs, enhance decision making, and align with client-specific KPIs.• Strengthened client relationships through proactive communication and tailored logistics solutions, resulting in increased account retention.

• Handled export documentation and ensured compliance for clients in the Americas, Middle East, Africa, and India.• Improved client satisfaction by streamlining pricing strategies and enhancing the accuracy of payment and shipment tracking systems.• Coordinated closely with international agents and key export clients to address complex logistics challenges.• Conducted Microsoft Office, logistics management software, and basic logistics training for staff.• Coordinated with General Average adjusters, clients, and insurers to ensure timely and accurate settlements and release of cargo for sea freight General Average claims.

• Oversaw the Return Merchandise Authorization (RMA) process for Samsung products, ensuring prompt resolutions and improved service efficiency.

• Established and managed a successful computer hardware and software business, building a loyal customer base.• Provided expert troubleshooting services, ensuring customer satisfaction and repeat business.

• Coordinated administrative and operational support for high-profile projects, including large-scale media events.

• Managed direct imports of hardware and software, ensuring timely delivery and compliance with ISO standards.• Managed the import, sales, and marketing of Transcend products, driving revenue growth and customer satisfaction.

• Developed comprehensive ICT curriculums and assessments.• Delivered ICT programs, equipping students with industry-relevant skills.