Heading Marketplace and Global Cross-Border Logistics services, Product operations and Partner experience, successfully leading a team managing 40,000+ partners across the E-commerce network in UAE, KSA and Egypt.

Leading the Logistics Ops, Network expansion, Ops excellence initiatives of overall Marketplace Services and managing strategic Key logistics account across the network.• Working as owner of Operations KPIs and hygiene metrics, Seller NPS, Overall Shipment reconciliation, Logistics cost saving initiatives and Order management for all Marketplace services.• Driving process mapping, benchmarking & standardization, and documentation of cost effective, scalable SOPs.• Running central cadence for regular business performance reviews (e.g., MBR, QBR), supporting the senior leadership team for Budgeting cycle.• Leading E2E cross functional, cross border project integration and execution for Product design, roadmap building, solution implementation, testing and impact analysis of detailed Programs focusing on Seller and Customer Experience drivers.• Managing Key Strategic accounts engagements and the overall Lifecycle of the Third-party logistics (3PL) partners and Leading periodic Business reviews on performance monitoring, conflict resolution and continuous improvement projects.

● Successfully led a team of 15+ process assistants and 150+ associates, ensuring smooth Inbound & return operations processing 250,000+ units, inventory management, and space optimization achieving productivity and quality targets across multiple process paths.● Proactively identified and led process improvement initiatives for smooth process execution having a high focus on quality, productivity and safety. ● Redefined the processes and suggested data-backed changes to improve the efficiency of the existing processes through Lean Six Sigma Methods along with Program Management, Control Tower, and S&OP teams to review the supply forecasts, inbound scheduling, inventory placement, inventory health, and optimum FC utilization.

● Part of the Process acceleration team for developing cost-efficient & effective techniques, for reducing losses and enhancing productivity. ● Worked as a constant bridge between the Ground operations, Business development, and the Control Tower teams to drive robustness in city network design, performance, and hygiene metrics for the Food- FMCG vertical.

Managed polymer manufacturing & operations units, demand-supply planning, adhering to the process, quality and safety standards.

Analysed the activities of Quality Assurance (QA) laboratory in testing of Raw material, In-process and Finished product.Examined the unit operations and unit processes in Utility supply unit.Studied the working of process units, operations and processes of HICO-1 and HICO-2 manufacturing plant.

Studied the types and mechanism of floating roof tanks for storage of the crude oil.Analyzed the operations and maintenance activities of the crude oil terminal.Studied the mechanism of Single-point mooring (SPM) system.