1. Implemented secure cloud configurations using Azure Private Link, Network Security Groups, and Microsoft Defender for Cloud, which resulted in a 90% reduction in security incidents. I conducted vulnerability scans in test environments to identify and address network infrastructure weaknesses and developed KQL queries to enhance Log Analytics and Microsoft Sentinel, leading to new SIEM dashboards and workbooks. I also formulated and executed strategic plans for responding to and mitigating… Show more 1. Implemented secure cloud configurations using Azure Private Link, Network Security Groups, and Microsoft Defender for Cloud, which resulted in a 90% reduction in security incidents. I conducted vulnerability scans in test environments to identify and address network infrastructure weaknesses and developed KQL queries to enhance Log Analytics and Microsoft Sentinel, leading to new SIEM dashboards and workbooks. I also formulated and executed strategic plans for responding to and mitigating security incidents, educated clients on cybersecurity best practices, and developed analytics for business insights. Additionally, I managed internal infrastructure, including servers, firewalls, and network segments, ensuring that security updates and maintenance were consistently up-to-date in sand box environment2. Conducted comprehensive security assessments to evaluate and improve the cybersecurity posture of the client's digital systems. Utilized industry best practices and frameworks to identify weaknesses and recommend strategic enhancements, ultimately fortifying the organization's defenses against potential threats.3. Analyzed vulnerabilities within the digital infrastructure, formulated protective strategies, and executed security solutions to mitigate risks effectively. This involved performing in-depth risk assessments, offering expert advice on security protocols, proactively monitoring for potential threats, and swiftly responding to security incidents. By implementing these measures, the organization was able to enhance its resilience to cyber threats and safeguard critical assets.4. Presented detailed insights on vulnerabilities, threats, and risks through threat modeling exercises, enabling stakeholders to gain a comprehensive understanding of potential security gaps. By effectively communicating these findings, I facilitated informed decision-making processes and empowered the organization to prioritize and address critical security concerns efficiently. Show less

1. Penetration Testing: Conducting simulated cyber attacks on an organization's network to identify vulnerabilities and weaknesses that could be exploited by malicious hackers.2. Security Audits: Performing comprehensive assessments of an organization's security infrastructure, policies, and procedures to ensure compliance with industry regulations and best practices.3. Incident Response: Developing and implementing protocols for responding to and mitigating cyber security… Show more 1. Penetration Testing: Conducting simulated cyber attacks on an organization's network to identify vulnerabilities and weaknesses that could be exploited by malicious hackers.2. Security Audits: Performing comprehensive assessments of an organization's security infrastructure, policies, and procedures to ensure compliance with industry regulations and best practices.3. Incident Response: Developing and implementing protocols for responding to and mitigating cyber security incidents such as data breaches, malware infections, and denial-of-service attacks.4. Threat Intelligence: Monitoring and analyzing cyber threats and trends to proactively identify and prevent potential security risks before they impact the organization.5. Security Awareness Training: Providing employees with the knowledge and skills they need to recognize and respond to potential security threats, such as phishing emails and social engineering attacks.6. Cryptography: Implementing encryption techniques to protect sensitive data and communications from unauthorized access and ensure data confidentiality and integrity.7. Security Policy Development: Creating and implementing security policies and procedures to establish clear guidelines for securing the organization's information assets and resources.8. Network Security: Configuring firewalls, intrusion detection systems, and other security measures to protect the organization's network infrastructure from unauthorized access and cyber threats. Show less

1. Implemented secure Identity and Access Management using Microsoft Entra/Azure Active Directory, enabling self-service password reset, user and group creation, role assignment for administrators, and configuration of SSPR and conditional access policies. This enhanced user authentication and access control, strengthening overall cybersecurity posture.2. Orchestrated the deployment of a virtual machine for cloud webserver and established a hub-spoke network topology. Secured the… Show more 1. Implemented secure Identity and Access Management using Microsoft Entra/Azure Active Directory, enabling self-service password reset, user and group creation, role assignment for administrators, and configuration of SSPR and conditional access policies. This enhanced user authentication and access control, strengthening overall cybersecurity posture.2. Orchestrated the deployment of a virtual machine for cloud webserver and established a hub-spoke network topology. Secured the network centrally by installing an Azure Standard Firewall, ensuring robust protection against cyber threats and unauthorized access.3. Conducted network traffic analysis using Wireshark post an employee's visit to a suspicious website. By scrutinizing HTTP traffic, detected malware downloads, extracted malicious files, and identified the number of ARP hosts communicating. This proactive approach enabled swift threat mitigation and prevented potential security breaches. Show less

As a Technical Support Specialist, I am responsible for providing exceptional technical assistance to our customers and internal staff. I play a crucial role in ensuring the smooth operation of our automotive systems and technology infrastructure. Key Responsibilities:- Diagnosing and resolving technical issues related to vehicle diagnostic tools, software, and hardware.- Assisting customers in understanding and using our automotive technology, including navigation systems… Show more As a Technical Support Specialist, I am responsible for providing exceptional technical assistance to our customers and internal staff. I play a crucial role in ensuring the smooth operation of our automotive systems and technology infrastructure. Key Responsibilities:- Diagnosing and resolving technical issues related to vehicle diagnostic tools, software, and hardware.- Assisting customers in understanding and using our automotive technology, including navigation systems, infotainment, and connectivity features.- Collaborating with the service department to address technical problems with vehicles.- Conducting regular system updates and maintenance to enhance system performance.- Offering remote and on-site technical support for dealership staff.- Troubleshooting network connectivity issues and providing solutions.- Maintaining accurate records of technical support interactions.- Keeping up-to-date with the latest automotive technology trends and product knowledge.- Ensuring a high level of customer satisfaction through effective communication and problem-solving. Show less

Provided exemplary patient care and responded promptly to a range of medical emergencies, including bone fractures, heart attacks, strokes, and falls. Responsible for safely transporting patients to hospitals, clinics, dialysis centers, or their homes, Ensured the safe transport of Covid-19 patients to emergency rooms and dialysis appointments During the Covid-19 pandemic. Approximately 70% of duties involved immediate medical intervention and ensuring patient comfort during critical… Show more Provided exemplary patient care and responded promptly to a range of medical emergencies, including bone fractures, heart attacks, strokes, and falls. Responsible for safely transporting patients to hospitals, clinics, dialysis centers, or their homes, Ensured the safe transport of Covid-19 patients to emergency rooms and dialysis appointments During the Covid-19 pandemic. Approximately 70% of duties involved immediate medical intervention and ensuring patient comfort during critical situations, 30% of duties focused on efficient patient transportation. Managed efficient patient information, comprising of responsibilities with meticulous attention to HIPAA standards, maintaining a success rate exceeding 100% in safeguarding patient confidentiality. Show less

Successfully guided approximately 60% of AT&T members through the installation of DSL or HSI. Ensured correct computer configuration for broadband connections with a success rate of 95%. Effectively troubleshooted and resolved internet connectivity issues with a success rate of 85%. Managed AT&T Telecommunications accounts with 100% accuracy in processing orders for new telephone lines, service changes/cancellations, and toll-free number transfers. Maintained proactive communication… Show more Successfully guided approximately 60% of AT&T members through the installation of DSL or HSI. Ensured correct computer configuration for broadband connections with a success rate of 95%. Effectively troubleshooted and resolved internet connectivity issues with a success rate of 85%. Managed AT&T Telecommunications accounts with 100% accuracy in processing orders for new telephone lines, service changes/cancellations, and toll-free number transfers. Maintained proactive communication with clients, achieving a satisfaction rate of 90% through consistent updates and support. Show less

- Managed delinquent Capital One accounts, specializing in collections and resolution.- Handled incoming calls to negotiate payments and bring delinquent accounts current, achieving a payment arrangement success rate of 80%.- Strategized to facilitate account settlements, ensuring an average of 70% of delinquent accounts were resolved with successful payment plans.- Liaised with Capital One to process payments and update account statuses, maintaining a resolution rate of 75% for… Show more - Managed delinquent Capital One accounts, specializing in collections and resolution.- Handled incoming calls to negotiate payments and bring delinquent accounts current, achieving a payment arrangement success rate of 80%.- Strategized to facilitate account settlements, ensuring an average of 70% of delinquent accounts were resolved with successful payment plans.- Liaised with Capital One to process payments and update account statuses, maintaining a resolution rate of 75% for accounts brought current.- Documented all interactions and payment arrangements accurately, achieving a documentation accuracy rate of 95%.- Utilized effective negotiation skills to achieve optimal payment arrangements, resulting in a customer satisfaction rate of 85%.- Collaborated with internal teams to streamline collection processes and improve overall account management efficiency.- Stayed updated with industry regulations and best practices to ensure compliance and efficiency in debt collection operations.- Maintained a professional and empathetic approach in all customer interactions, ensuring a high level of customer service and satisfaction. Show less