Uduak Favour E Email and Phone Number
Hello! Iโm Uduak, a skilled and reliable Administrative Virtual Assistant, Customer Service Support Specialist, and Social Media Manager with over eight years of experience in customer service and five years specializing in social media management. If youโre here, I believe youโre looking for someone to simplify your business operations, strengthen customer relationships, and streamline your social media presence, here are ways I can help with these:With expertise in customer support, administrative services, and social media management, I am passionate about helping businesses thrive by implementing systems that save time, reduce stress, and improve productivity. ๐๐๐๐ฉ ๐ ๐ค๐๐๐๐งโI specialize in the following core areas:๐ผ๐๐ข๐๐ฃ๐๐จ๐ฉ๐ง๐๐ฉ๐๐ซ๐ ๐๐๐ง๐ฉ๐ช๐๐ก ๐ผ๐จ๐จ๐๐จ๐ฉ๐๐ฃ๐ฉ ๐๐๐ง๐ซ๐๐๐๐จ:~Email & Calendar Management~Data Entry & Record Keeping~Administrative Support~Lead Generation~Scheduling & Appointment Setting~Google Workspace & Microsoft Office 365 Management๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐จ๐๐ง๐ซ๐๐๐ ๐จ๐ช๐ฅ๐ฅ๐ค๐ง๐ฉ~Complaint Handling & Problem Resolution~Customer Inquiry Response~Technical Support Assistance~Customer Relationship Management (CRM)~Zendesk, HubSpot, Freshdesk, LiveChat & Intercom Expertise๐๐ค๐๐๐๐ก ๐ข๐๐๐๐ ๐ข๐๐ฃ๐๐๐๐ข๐๐ฃ๐ฉ~Content Creation & Scheduling~Social Media Advertising Campaigns~Community Management~Social Media Analytics & Performance Monitoring~Platforms: Facebook, Instagram, LinkedIn and youTube.๐๐ค๐ค๐ก๐จ & ๐๐๐๐๐ฃ๐ค๐ก๐ค๐๐ฎ ๐ ๐ฌ๐ค๐ง๐ ๐ฌ๐๐ฉ๐๐ผ๐๐ข๐๐ฃ๐๐จ๐ฉ๐ง๐๐ฉ๐๐ซ๐ ๐จ๐ช๐ฅ๐ฅ๐ค๐ง๐ฉ ๐ฉ๐ค๐ค๐ก๐จGoogle WorkspaceMicrosoft Office 365Trello, Asana, Slack, Microsoft TeamsCalendly๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐จ๐๐ง๐ซ๐๐๐ ๐ฉ๐ค๐ค๐ก๐จZendeskFreshdeskHubSpotLiveChatIntercom๐๐ค๐๐๐๐ก ๐ข๐๐๐๐ ๐ข๐๐ฃ๐๐๐๐ข๐๐ฃ๐ฉ ๐ฉ๐ค๐ค๐ก๐จHootsuiteBufferCanvaGoogle AnalyticsCapCut & Meta Ads Manager๐๐๐ฎ ๐๐ค๐ง๐ ๐๐๐ฉ๐ ๐๐โI prioritize precision and confidentiality when handling sensitive information, ensuring every detail is treated with careI bring strong communication skills and the ability to build collaborative working relationships that encourage teamwork.When Iโm not optimizing workflows or managing client communications, youโll find me reading, or exploring new tools and strategies to stay ahead and offer the best support to my clients.Are you ready to save time, streamline processes, and grow your business with strategic and reliable support? ๐๐๐ฃ๐ ๐ข๐ ๐ ๐ข๐๐จ๐จ๐๐๐ today, and letโs discuss how I can help simplify your workload and boost productivity
Clickworker
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Administrative Assistant / Social Media ManagerFavourytesbrand Sep 2018 - May 2022Lagos, NigeriaAs an Administrative and Social Media Manager for Favourytes Brand I,Developed and managed a content calendar tailored to the business's goals, ensuring consistent and engaging posts.Oversaw general administrative functions, including responding to emails, filing documents, and managing weekly to-do lists, ensuring all tasks were completed efficiently.Trained staff on administrative and social media best practices, enhancing overall productivity.Created product content using trending reels, generating engaging ideas that increased brand visibility and engagement
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Customer Service RepresentativeViva Cinemas, Nigeria Aug 2018 - Jan 2020Ilorin, Kwara, NigeriaDelivered exceptional customer service byAssisting new employees during training, ensuring they fully understood their roles and responsibilities, and providing ongoing support to improve their customer interaction skills.Using Vista software to efficiently address customer inquiries, process transactions, and resolve issues, ensuring seamless experiences.Consistently exceeding customer expectations through proactive problem-solving and personalized support.Maintaining focus on customer satisfaction, addressing feedback promptly, and fostering loyalty through excellent service delivery.Communicating effectively with customers and team members to ensure smooth operations and a unified approach to service excellence.Demonstrating good knowledge of company policies and procedures to promote productivity, resolve customer concerns, and uphold a safe and satisfying customer experience. -
Customer Service RepresentativeMillenium Nice Peak Hotel Sep 2017 - Aug 2018Ilorin, Kwara, NigeriaEstablished and maintained excellent communication with personnel and clientele, ensuring smooth operations and fostering positive relationships. Interacted with management and colleagues to resolve important administrative matters, demonstrating strong organizational and problem-solving skills.Listened to and resolved complaints from customers and the public, ensuring high levels of customer satisfaction and professionalism.Communicated with maintenance personnel to report and follow up on facility issues, ensuring a safe and efficient environment.
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MarketerBrightway Microfinance Bank Mar 2016 - Jul 2016Ilorin, Kwara, Nigeria=> Introducing our products to new customers and letting them know the benefits of banking with us=> Ensuring small businesses far and near knew about the banking offer and services we provided that could be beneficial to their businesses=> Customer Service Support
Uduak Favour E Education Details
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Political Science And Government -
Alx AfricaVirtual Assistant
Frequently Asked Questions about Uduak Favour E
What company does Uduak Favour E work for?
Uduak Favour E works for Clickworker
What is Uduak Favour E's role at the current company?
Uduak Favour E's current role is Experienced Customer Service Specialist | Administrative Virtual Assistant | Social Media Manager | I help Provide Exceptional Customer Service Support by improving Customer Experiences with 8 years of proven expertise..
What schools did Uduak Favour E attend?
Uduak Favour E attended National Open University Of Nigeria, Alx Africa.
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