Uduak-Obong I. Email & Phone Number

Birmingham, Gb

London Area, United Kingdom

As a Business Analyst at Scouts, I support digital transformation efforts impacting over 140,000 volunteers across the UK. I specialize in translating business needs into actionable technical specifications through detailed requirements gathering and stakeholder interviews with both internal and external stakeholders. I lead project scope definition, effort estimation, and milestone setting for key initiatives, including the Joiners, Movers, and Leavers (JML) discovery phase and network infrastructure projects.My role involves developing proof-of-concept processes, enhancing information security strategies, and ensuring alignment with the organization's strategic goals. I play a critical role in the testing phase of new systems by developing test cases, writing scripts, conducting UAT, and collaborating with stakeholders to ensure smooth transitions to new digital processes. Additionally, I create costed proposals and option papers, offering informed recommendations that address potential risks and benefits. My work ensures that digital transformation initiatives meet the diverse needs of the organization's user base, improving the efficiency and accessibility of membership management systems.

Birmingham, England, United Kingdom

I have experience working in multicultural teams to deliver consultancy solutions and liaise with business directors to address their challenges. I participated in a business challenge where I identified and developed a business idea, used relevant frameworks to build a robust argument, and presented the plan to executives.Key achievements include utilizing SAF(e), TOWS, and other business strategy frameworks to provide SMART recommendations for a clothing brand transitioning to direct-to-customer (D2C) sales. I also created a business plan for a new entrant in the recruitment industry and applied design thinking methodologies to develop a market-ready mobile application.

Birmingham, England, United Kingdom

I gathered comprehensive requirements and conducted gap analysis for digitalizing the Joint Strategic Needs Assessment (JSNA) process, leveraging Design Thinking and Agile methodologies to enhance efficiency. I created detailed "As-Is" and "To-Be" process maps to visually represent improvements and future workflows. Additionally, I developed a stakeholder management plan to align projects and ensure stakeholder satisfaction. By actively participating in change management meetings, I communicated the benefits of digitalizing the JSNA process, fostering acceptance and ensuring a smooth transition to new digital processes.

Greater Accra, Ghana

In this role, I performed in-depth business strategy analysis to enhance overall performance and align with strategic goals. I prepared and presented reports to senior management, influencing key decisions and driving company progress. I collaborated with clients to resolve workflow bottlenecks, improving operational efficiency. Additionally, I mentored junior analysts, coordinated team efforts for high-quality insights, and played a pivotal role in recruitment and training to align with company processes.

Greater Accra, Ghana

I led requirements elicitation and project scope definition through workshops and stakeholder meetings, ensuring thorough documentation throughout the project lifecycle. I managed an inventory management system project from concept to post-implementation support, serving as Scrum Master and facilitating Agile ceremonies. I analyzed both functional and non-functional requirements to develop effective solutions, conducted User Acceptance Testing (UAT), and led training sessions for successful system adoption. Additionally, I organized meetings to review business performance against KPIs, fostered collaboration, and monitored SLAs and KPIs, providing accurate status reports to ensure project timelines were met.

Accra, Greater Accra Region, Ghana

I ensured compliance with ISO 9001:2008 and ISO 14001:2008 standards by updating business processes and documentation. I collaborated with external auditors to improve operational efficiency through detailed process audits. I led onboarding and training for new employees, enhancing performance and integration. I gathered operational data and created detailed reports to support strategic decision-making. Additionally, I managed the transition of business operations from strategic partners, maintaining strong customer and staff relationships.

Lagos, Nigeria

Prepared strategic business plans and identified investment opportunities. Reviewed and updated Standard Operating Procedures (SOPs), and assisted in preparing operations report. Conducted daily preventive maintenance checks on equipment and analyzed product samples to ensure quality standards.

Lagos, Nigeria

Conducted interviews, gathered and analyzed data, and compiled detailed reports. Provided daily feedback to supervisors based on interviewee responses and ensured questionnaire clarity through thorough proofreading.

Lagos, Nigeria

Addressed customer issues by identifying problems and determining appropriate actions within departmental guidelines. Managed complaints with tact, resolved issues, and provided accurate information in line with organizational policies. Responded to calls and inquiries from prospects and customers effectively.

Master Of Business Administration - Mba, Specialism In Services Innovation, Distinction

New Product Development & Project Management

Applied Design Thinking methodology to develop a new mobile application for a client

Master Of Science (M.Sc.), Nutrition & Food Science

Activities and Societies: Associate member Institute of Food Science and Technology (IFST)

First Degree, Biochemistry