- Recruitment: Led the end-to-end recruitment processes for internal roles at Job in Rwanda and external client positions, from shortlisting to conducting pre-selection and interviews. Managed thorough background checks and ensured smooth onboarding experiences for new hires to enhance employee integration and satisfaction.- Account Management: Oversaw the creation and management of contracts for permanent and casual employees, ensuring all contracts are up-to-date and renewed timely. Managed payrolls both for Casual workers and employees, ensuring accurate and prompt payment processing. Addressed disciplinary issues, managed employee leaves, and maintained meticulous filing systems. Provided essential documents for employees, such as during handovers or when applying for loans, ensuring compliance and supporting employee needs effectively.- Employee Relations and Welfare: Acted as a liaison for employee relations, addressing complaints, and implementing HR policies effectively. Chaired monthly staff meetings to report back to management on key issues and staff welfare.- Business Development: Fostered strong, enduring relationships with both new and existing clients, ensuring satisfaction and loyalty through consistent delivery of exceptional service and support.

Assisted in the recruitment process and talent acquisition.Assisted HR Manager with different HR issues.Managed new employees’ orientation.Created and maintained new personnel files and entered them into HR Information Systems.Generated required HR data reports with confidentiality.Responded to questions, requests and concerns from employees regarding the company’s policies and guidelines.Acted as a liaison that facilitated a close working relationship between employees and HR management.

Worked as an attendant in the housekeeping room.Worked as a food and beverage waitress.Worked on the front office and in Call Canter to take and process customers’ reservations.