Ummer Farook Email & Phone Number

Dubai, United Arab Emirates

Handling day-to-day operations and administration of the branch, ensuring strict compliance with bank's policies and procedures. To plan, organize, monitor and control the services offered by Branch Service Representatives and Tellers to ensure that timely delivery of the services as per SLA to enhance customer satisfaction. To oversee the timely, accurate review of clearing cheques, GL balances, expense report, payment transactions, ATM operations, business contingency plan and records… Show more Handling day-to-day operations and administration of the branch, ensuring strict compliance with bank's policies and procedures. To plan, organize, monitor and control the services offered by Branch Service Representatives and Tellers to ensure that timely delivery of the services as per SLA to enhance customer satisfaction. To oversee the timely, accurate review of clearing cheques, GL balances, expense report, payment transactions, ATM operations, business contingency plan and records management. Maintain adherence to corporate and banking standards; address escalated issues from employees and external customers to the Senior Manager Operations. Show less

• Proactively monitored high net customer database by providing and recommending personalized wealth management schemes and services.• Achieved revenue and target goals by ensuring customer satisfaction and relationship strengthening. • Initiated events to expand awareness and knowledge building of financial services.• Actively promote wealth management product to new and existing customers by constantly keeping in touch with customer needs. • Build database of potential… Show more • Proactively monitored high net customer database by providing and recommending personalized wealth management schemes and services.• Achieved revenue and target goals by ensuring customer satisfaction and relationship strengthening. • Initiated events to expand awareness and knowledge building of financial services.• Actively promote wealth management product to new and existing customers by constantly keeping in touch with customer needs. • Build database of potential customer for the bank.• Support Branch Manager in implementing strategy to measure market share based on income and demography and also establish as a significant financial services provider.• Provide feedback and market follow up to Distribution Director to assist in enhancing wealth management offerings across the region. Show less

• Customer Relationship Management for efficient servicing & providing information update.Achieve pre-set budgeted revenue targets by selling credit card and personal loan services.• Coordinate back office operations involving loan and credit card processing from initial stages of tracking legal reports, applicant valuations and verifications to final stages of disbursal.• Initiate contact with potential customers for developing leads, sales & cross selling products.• Formulate &… Show more • Customer Relationship Management for efficient servicing & providing information update.Achieve pre-set budgeted revenue targets by selling credit card and personal loan services.• Coordinate back office operations involving loan and credit card processing from initial stages of tracking legal reports, applicant valuations and verifications to final stages of disbursal.• Initiate contact with potential customers for developing leads, sales & cross selling products.• Formulate & implement promotional strategies like loan offerings, help desks, road shows to reach out untapped market share.• Oversee the preparation of MIS reports to keep a track of loan applications, sanctions and rejections; study the same to figure out & correct loopholes in the marketing operations. Show less

Diploma In Islamic Finance, Islamic Finance

Islamic Finance

Mba, Marketing And Finance

MBA