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Business & Product Analyst / Solution ArchitectSenior Software Support / Operations EngineerJava, HTML, Bash scriptingMySQL, MSSQL, Replication, ClusteringDialogic DPK/DSI, SS7/Sigtran, CAMEL, SMPP, SIPEclipse, Visual Studio, SoapUI, WireSharkApache Web Server, Apache Tomcat, Active MQ, IIS, SOAP, RESTELK, ElasticSearch, Ansible, Docker, OpenshiftJIRA, Confluence, MS Office, Visio, draw.io(diagrams.net)
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Software Operations SpecialistMask Teknoloji Jun 2024 - PresentIstanbul, Türkiye -
Senior Software & Big Data EngineerP.I. Works, Inc. Apr 2022 - Jun 2024Pendik, Istanbul, Turkey* Configure, deploy and integrate P.I.Works software to various customer environments* Develop necessary scripts & tools for integration & operation tasks* Prepare documentation for P.I.Works software -
Technical Product ManagerKafein Technology Solution Dec 2019 - Apr 2022Acıbadem Türk Telekom* 3rd level support for customer tickets* Research new technologies to improve products and services (Openshift, containerization, etc.)* Consult with business and technical teams from both sides to analyze and align business requirements, arrange and lead meetings* Follow up internal processes, prepare demands using corporate tools (HP PPM, ALM, etc.)* Prepare project documentation (RFP, HLD, LLD, call flows, user acceptance etc.)* Attend grooming meetings as a Product Owner to prioritize product related tasks -
Senior Support EngineerKron Aug 2018 - Dec 2019Istanbul* On-site & remote software support for Kron software* Detect and resolve problems within committed SLA frames* Analyse and troubleshoot the issues, to identify and resolve the root causes of any significant incidents, problem management* Responsible of maintenance, monitoring, supporting of Kron software and also responsible for Installation & configuration.* Responsible for preparing notification scripts for Kron applications, allowing proactive operations* Prepare shell scripts for routine installation/configuration tasks to standardise the operations* Responsible for making Acceptance tests with the customer on - off site* Give internal training about the operations* Prepare project documentation for delivered projects -
Solutions ArchitectDefne May 2018 - Aug 2018Istanbul, Turkey* 2nd and 3rd level support for customer tickets* Consulting with technical teams from both sides to analyze and align business requirements* Preparing project documentation (RFP, BoM, HLD, solution document, scope of work, call flows, user acceptance etc.) -
Senior Delivery EngineerDefne Sep 2016 - May 2018Istanbul, TurkeyIn addition to the previous role,* Actively contribute to the solution process* Prepare operational project documentation for delivered projects
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Operations SupervisorDefne Mar 2013 - Sep 2016In addition to the previous role,* Responsible for preparing notification scripts for Defne applications, allowing proactive operations* Prepare DB servers and analyse DB operations (Mostly Mysql)* Prepare shell scripts for routine installation/configuration tasks to standardise the operations* Give internal training about the operations
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SpecialistDefne Mar 2012 - Mar 2013In addition to the previous role,* Detect and resolve problems within committed SLA frames* Responsible of maintenance, monitoring, supporting of Defne software and also responsible for Installation & configuration.* Responsible for making Acceptance tests with the customer on - off site* Track the issues regarding in-house applications with solution teams and establish proper communication path with them.
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Assistant SpecialistDefne Nov 2009 - Mar 2012* On-site & remote software support for Defne software* Analyse and troubleshooting the issues, to identify and resolve the root causes of any significant incidents, problem management* Installation & configuration of Defne software* Interaction with the customers
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Software Support AssistantKyocera Bilgitaş Turkey Doküman Çözümleri A.Ş. Dec 2007 - Nov 2009* On-site & remote software support for Kyocera & HP office devices* Analyse and troubleshooting the issues, to identify and resolve the root causes of any significant incidents, problem management* Installation & configuration of Kyocera & HP office devices* Interaction with the customers -
Tech Support AssistantTele34 Telekomunikasyon Aug 2007 - Dec 2007* Monitoring of VOIP traffic* Installation and troubleshooting of VOIP devices/stations (such as Audiocodes, Quintum)* Analyse and troubleshooting the issues, to identify and resolve the root causes of any significant incidents, problem management
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Quality Assurance AssistantVerscom Feb 2005 - Oct 2005* Monitoring of VOIP traffic* 1st level troubleshooting for the VOIP calls and devices* Track the issues regarding in-house applications and report feedbacks for improvement* Interaction with the customers* Analyse and troubleshooting the issues, to identify and resolve the root causes of any significant incidents, problem management
Ufuk Koç Skills
Ufuk Koç Education Details
Frequently Asked Questions about Ufuk Koç
What company does Ufuk Koç work for?
Ufuk Koç works for Mask Teknoloji
What is Ufuk Koç's role at the current company?
Ufuk Koç's current role is Software Specialist.
What is Ufuk Koç's email address?
Ufuk Koç's email address is uf****@****msn.com
What is Ufuk Koç's direct phone number?
Ufuk Koç's direct phone number is +9055551*****
What schools did Ufuk Koç attend?
Ufuk Koç attended Marmara University, Yıldız Teknik Üniversitesi.
What are some of Ufuk Koç's interests?
Ufuk Koç has interest in Football, Politics, Environment, Basketball, New Technologies, Sightseeing, Tennis, Mobile Applications, Video Games.
What skills is Ufuk Koç known for?
Ufuk Koç has skills like Telecommunications, Vas, Voip, Gsm, Linux, Sms, Mobile Devices, Mysql, Troubleshooting, Mobile Communications, Windows, Sigtran.
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Ufuk Koc
Founder @ Ufukkoç | Keynote Speaker, Executive Coach & Mentor, Management Consultant, Independent Board MemberIstanbul1ufukkoc.com
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