• Provided client support by troubleshooting and identifying root causes of issues, ensuring timely resolution. • Managed device controls, tested policies, and deployed them using Intune.• Support Microsoft 365 Defender's Advanced Threat Hunting capabilities, utilizing Kusto Query Language to proactively seek out potential threats• Improved security threat detection, prevention, and analysis by developing new tools.• Supported deployments, management, and reporting on M365 Defender using tools like Intune, configuration manager, Group policy, etc., while also tracking current and emerging security threats, creating security policies, documenting processes, and maintaining security-related policies via Intune• Build and support secure cloud solutions in major public clouds such as Microsoft Azure cloud environment.• Create and implement standards and best practices, driving adoption across development teams and external vendors as applicable

• Partner with Software Engineering teams to drive prompt resolution of customer-impacting issues• Drive process improvements within the team and the larger organization as a whole• Provide dedicated support to strategic Microsoft Support Endpoint (MDE) customers• Improved detection, prevention and analysis of security threats by developing new tools.• This dedicated support includes, but is not limited to, regular customer meetings, driving effective and efficient resolution of support cases, etc.• Responded to network traffic problems, behavior-based events and security threats.• Tracked current and emerging security threats for industry or general targets.• Created security policies, documented processes and established strategies.• Operated and maintained security-related applications and tools.

 Ensured Network is under surveillance 24/7 and alarms are reported and escalated on time. Escalate any incident(s) that can't be fix remotely by NOC. Perform network integration services, maintenance, and 24/7 operational support of system communications. Monitor and performed troubleshooting digital , fiber optic backbone network using SolarWinds software. Maintained records and documented users problems through ServiceNow and Remedies ticketing system.

Identified and reported trends in hardware and application performance, taking timely action to coordinate recovery with cross-functional technology groups and stakeholders. Monitored local and wide area networks, tower systems, and server infrastructure for issues spanning local and remote network sites. Monitor and analyze network using Nagios and Wireshark for performance and reports on data input or output to detect problems, identify inefficient use of computer resources, or perform capacity planning. Monitor and analyze cell towers performance and reports on data input or output to detect problems, identify inefficient use of network resources, or perform capacity planning. Managed system-wide operating system and software deployments, as well as related software upgrade problems.. Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes. Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.

Maintained technical availability and security for workstations, LAN performance, data, and hardware. Supported over 500+ users with issue resolution, device maintenance, and risk mitigation. Monitored company systems, upgrades, and data backup with Microsoft Backup Utility tool. Enforced procedural compliance to ensure availability, integrity, and authorized access to data stored within centralized district database systems. Prioritized urgent problems and disaster recovery using escalation processes, tools, and resources to provide timely response. Ran vulnerability scans and investigated security concerns in business laptops. Tested patches and hotfixes before production installs, documenting operational behavior changes.

 Delivered end user support and troubleshooting for hardware, software, configuration, and connectivity issues, providing phone-based support for clients across all customer care channels. Built, documented, and maintained all standards and procedures for variety of network issues and device operability. Analyzed data traces using protocol analyzers to identify anomalies and find solutions. Monitored system logs for all company computers and devices to maximize uptime. Communicated with vendors to resolve network outages and periods of reduced performance. Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls. Improved clients experience by streamlining operations and workflow