- Collaborated in developing customer insight strategies, directly contributing to enhanced market understanding and business growth.- Assisted in translating complex data into actionable insights, supporting high-impact strategies that improve product positioning and customer engagement.- Contributed to generate a customer listening path using customer journey maps, identifying improvement opportunities and advocating for customer perspectives within the organization.- Engaged in analysis of customer feedback to link insights to key business metrics, supporting strategic decision-making and operational efficiency.

-Worked under the guidance of head engineers in the Ethylene Plant to manage and oversee ethylene production operations.-Conducted a comprehensive project evaluating the efficiencies of compressor systems, utilizing both design and operational data to assess the need for enhancements to increase plant efficiency. Presented findings in a formal report.-Gained in-depth knowledge of the complete ethylene production process, from raw material input to end-product distribution, ensuring alignment with industry standards and safety protocols.-Acquired hands-on experience in risk assessment methodologies, including HARM and HAZOP, contributing to process safety management.-Actively participated in team meetings and problem-solving discussions, leveraging academic knowledge to offer insights into real-world production challenges.

-Assisting Digital Marketing Manager -Tracking paid marketing campaigns-Tracking keywords, ads, and campaigns on Google Ads-Understanding the link between the Google Ads metrics-Learning the tools: Ahrefs, adjust, similarweb, Google Search Console, Google Trends, Google Analytics -Understanding SEO & ASO principles

During the time I had in the R&D office which is in the production area of the factory, I have been introduced to the basis of the processes and the detailed scientific trial processes in the confectionery industry, especially for the chewing gums.

WE, was a project for Google Solution Challenge, in the first place. Now, it is an early-stage startup that aims to help to improve recycling by using gamification and community effect. I was involved in the design of the MVP product. We worked as a team for 2 months day and night developing the product. Some soft skills of mine improved in that period of time which are teamwork, communication, brainstorming, etc. WE pivoted to inject AI itself and the new name is GateZero, you can check it out.