Uğur Koçhan Email & Phone Number

Istanbul, Turkey

İstanbul, Türkiye

System and Infrastructure Management · VMware - Storage - Veeam Backup - Management and Maintenance· Windows Server Family Management· Active Directory - DNS - DHCP - Group Policy - IIS - File Server - Print Server Management and Maintenance· Outlook - Office 365 - Azure AD Management - Sharepoint Authorizations· ITIL - Process - Process Implementation - Service Strategy - Service Design - Service Operations - Service Management· Manage Engine Endpoint Central UEM / MDM Management· ServiceHub ITSM Management / L3 Ticket Solutions· ITSM - Service-Level Agreements (SLA) - PRTG - PRTG Monitoring - KPI - KPI Reporting - Technology Roadmapping· Microsoft Teams - SMS Provider Management

İstanbul, Türkiye

Strategy & Planning· Collaborate with network staff to ensure smooth and reliable operation of software and systemsfor fulfilling business objectives and processes.· Work with executive team members, decision makers, and stakeholders to define businessrequirements and systems goals, and to identify and resolve business systems issues.Acquisition & Deployment· Design and deploy new applications and enhancements to existing applications, software, andoperating systems.· Perform cost-benefit and return on investment analyses for proposed systems to aidmanagement in making implementation decisions.· Conduct research on software and systems products to justify recommendations and to supportpurchasing efforts.· Interact and negotiate with vendors, outsourcers, and contractors to secure system-relatedproducts and services.Operational Management· Gauge the effectiveness and efficiency of existing systems; develop and implement strategies forimproving or further leveraging these systems.· Propose and create system design models, specifications, diagrams, and charts to providedirection to system programmer and development teams.· Design and perform server and security audits, business continuitystrategies.· Integrate servers, including database, e-mail, print, etc.. and their associatedsoftware into enterprise systems.· Ensure system connectivity of all servers, shared software, groupware, and other applications.· Create and maintain documentation as it relates to system configuration, mapping, processes,and service records.· Ensure compatibility and interoperability of in-house computing systems.· Coordinate and perform in-depth tests, including end-user reviews, for modified and new· Monitor and test system performance; prepare and deliver system performance statistics andreports.· Provide orientation and training to end users for all modified and new systems.· Provide guidance and assign tasks to System Engineer

İstanbul, Türkiye

· Carrying out Service Management Operations· To meet and analyze problems and demands reported by users, to produce solutions remotely,· Being able to intervene in problems according to SLA times and playing an active role in solution/improvement processes.· Taking part in the structure that implements and controls daily responsibility and SLA targets, · Operational Level Agreements (OLAs) for the solution of ITSM issues,· To carry out these works in accordance with the service level (SLA) specified in the contract,· Managing File Server user operations,· Managing the Print Server system,· Managing user operations on SSL/VPN, Antivirus, DHCP, AD Server,· Carrying out problem-preventive activities, but intervening quickly if a problem occurs,

İstanbul, Türkiye

· Carrying out all information systems functions to provide service 24 hours a day, 7 days a week,· To intervene and provide solutions to end users' software and hardware-related problems or requests arising from the operating system, office software and third-party applications, using on-site/remote connection methods· Opening and updating incidents and requests on the ITSM application regarding problems and requests, intervening in accordance with predetermined periods and adhering to the relevant instructions· Carrying out activities related to making the first response to possible outages and notifying the relevant parties and the manager when necessary.

İstanbul, Türkiye

I received 800 hours of detailed training on System and Network Technologies

İstanbul, Türkiye

· Taking part in the structure that implements and controls daily responsibility and SLA targets, Operational Level Agreements (OLAs) for the solution of ITSM issues, · To meet and analyze problems and demands reported by users, to produce solutions remotely,· Being able to intervene in problems according to SLA times and playing an active role in solution/improvement processes.· To carry out these works in accordance with the service level (SLA) specified in the contract,· Carrying out Service Management Operations· Managing the Print Server system,· Managing user operations on AD Server,· Carrying out problem-preventive activities, but intervening quickly if a problem occurs,

İstanbul, Türkiye

· Taking part in the structure that implements and controls daily responsibility and SLA targets, Operational Level Agreements (OLAs) for the solution of ITSM issues, · To meet and analyze problems and demands reported by users, to produce solutions remotely,· Being able to intervene in problems according to SLA times and playing an active role in solution/improvement processes.· To carry out these works in accordance with the service level (SLA) specified in the contract,· Carrying out Service Management Operations· Managing the Print Server system,· Managing user operations on AD Server,· Carrying out problem-preventive activities, but intervening quickly if a problem occurs,

Isparta, Türkiye

I completed my university summer internship

İstanbul, Türkiye

I completed my high school annual internship

Associate'S Degree, Control And Automation Technology

Bachelor'S Degree, Business & Management