Residential and Commercial Cleaning ServiceCoordinate the efforts of people to accomplish goals and objectives using available resources efficiently and effectively. Comprise planning, organizing, staffing, leading or directing, and controlling an organization to accomplish the goal.Provisioning of service to customers before, during and after a purchase. Responsible for a series of activities designed to enhance the level of customer satisfaction to assure the feeling that a product or service has met the customer expectation.

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Build distribution organization locally and globally while sharing the company incredible products with people generating revenue and enjoying the benefits of financial rewards. With one of the most competitive compensations plans in the industry.

In partially time, performing multifaceted role as senior level IT consultant overseeing all aspects related to information technology infrastructure, such as Cabling & Networking Service, Windows Server/Desktop administration as well as IT consulting with a unique blend of experience in IT industry to local folks, not limited to this.

Managed service delivery to multiple clients accounts world wide promoting the continuous improvement of productivity, service quality and customer satisfaction. Delivered service that met SLA and delighted customers. Achieved productivity improvements to transform and grow the business. Developed strong relationships and teams.

Oversaw CPM Braxis Shared Global Operations Center (GOC), a multi-skill team that remotely monitors, troubleshoots, operates and manages infrastructure devices under outsourcing managed services contracts. Ensured key quality metrics of availability, incidents and request SLA’s are provided and certified through ISO 9k, ISO 20k and Cisco MSCP.

Assisted in the development of the project definition, on-time delivery, within budget and within quality standard. Ensured the project is effectively resourced. Supervised consultants, allocated and utilized resources in an efficient manner, and facilitated successful teams. Anticipated risks whenever possible and proposed mitigation strategies. Controlled and assured the transition schedule execution, according to the defined schedule that is part of the Project Plan. Identified the project stakeholders and defined a solid communication plan with roles and responsibilities.

Functioned as the Leader of Off Shore Global Operations Center Dedicated to a Worldwide of Group of Financial Service Companies, with 30 professional scoped in: Servers Monitoring (12 Operators): 24X7X365 Operation monitoring about 2.000 servers (OSs Wintel & UNIX and/or network devices around the Globe. Activities based on best practices in service management, information technology - ITIL. Main Tools: CA SPECTRUM; CA UWCC; Big Brother; Veritas. OSs Support Wintel / UNIX (18 Analysts): 24X7X365 Operation Responsible whole environment through Incidents; Change Orders; Problem Management. Main Tools: CA SPECTRUM; CA WSUS; DSM; MOM – Microsoft Operations Manager; NSM; SNMP. Ensured levels of service in the Main Site and Contingency (Salvador - Bahia) 24x7; Direct resources to accomplish the demands and activities: Patching Cycle; CAB. Cadence of technical and Management Meetings to align expectations and or report the Project status.

Facilitated the efficiency and integrity of the infrastructure for disaster recovery that EDS manages for the client. Ensured the ability to restore / recovery technology and data resources. Performed robust monitoring and testing while providing leadership, guidance, and direction for issues between all the teams DR EDS who are serving the customer within the scope of the agreement.