Winnie Cheung Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Front End- Initial Assessment: - Determining the appropriateness of each Home & Living application (H&L application) by ensuring that they meet requirements (i.e. legislative review, hours of support)- Conducting investigative work and information gathering from Allied Health reports- Working between two business systems (CRM & PACE) to summarise and input details into necessary PACE fields for an application overview- Interacting and communicating with internal stakeholders for advice and clarification for appropriateness of the H&L application - Exercising an analytical mind to understand and solve any administrative errors or contrasting information- Guiding National Delivery (ND) planners to follow processes for necessary approvals and evidential documents to progress H&L application - Providing support to new team members joining this space through shadowing, calls and Teams messaging Assessment & Plan Build: - Focusing on presented details on the H&L application (on PACE) and new uploaded evidence (on CRM) to form a H&L decision- Utilising online supporting tools (decision tool, maps, pricing, Standard Operation Procedures (SOPs), spreadsheets and more) to reach and complete H&L decision - Plan building the H&L portion of a participant's plan with the newly formed decision and making appropriate changes to reflect a holistic decision by overviewing all other supports in the plan

Melbourne, Australia

Worked in a range of operations and departments within this e-commerce business:E-Commerce Operations:- Monitored e-commerce business systems & processes- Updating e-store applications for better customer journey - Monitor sales performance and interpret analytical data (website conversion rate, AOV, New Customer, traffic, Google Analytics, FB Ad performance– ROAS, CPC, CAC, CTR, impressions and more) for new and relevant marketing strategies and website updates- Product & marketing brainstorming, plans, and implementation Marketing Coordination, Social Media Marketing Coordination: - Monthly promotion, campaign planning & implementation - Planned, created & scheduled Electronic Direct Mail Marketing - Created funnel strategies with digital marketing team - Coordinated and planned creatives for print media (newspaper & magazine publications) and digital inclusions before publishing date - Supervised and managed customer service team- Planned and organised key campaigns in the calendar year (events, community outreach, launches etc.)Social Media Management: - Reviewed and scheduled monthly social media content (IG)- Strategized ads and partnership programs with digital marketing team- Monitored and replied to direct messages and comments to build engagement- Copywriting and copy edits- Blog writing for SEO optimisationCustomer Care & Warehouse Operations:- Supported the customer care team with complex enquiries- Product development, manufacturing, logistics & warehouse coordination - Liaised with distributors and retailers on product and logistical updates- Provided brand/product information and deliverables to all stakeholders for marketing and promotion plans in the calendar year

Jongro-Gu, Seoul, Korea

YBM One to One prides itself on the consideration of students' individual needs and careful planning to provide appropriate language learning courses/tools to accomplish customers' short or long term goals. As the Academic Director of a branch in central Seoul, my main role was to liaise between the English teaching staff and the Korean management and staff members to resolve issues of lesson scheduling, customer requirements or complaints, standards of teaching, relevant and updated curriculum development, and other administrative duties.

Jongro-Gu, Seoul, Korea

YBM Premier/ ELS focuses on providing top quality English lessons to people of various age groups (college students, business professionals and retirees) in small to medium sized group settings. As Senior Instructor, I performed daily teaching duties by creating an inviting and friendly class environment. Utilizing and adjusting teaching materials, implementing the communicative teaching approach, building good rapport with students/ customers, providing useful situational English language practice, and being approachable were all important to succeed in this role. In addition, I was responsible for developing and implementing new curriculum, performing instructor training, and other administrative duties.

Bundang, South Korea

Taught Korean adult learners conversational English and business English in a classroom of 10 or more. Additionally, worked closely with Korean instructors in a co-taught environment for beginner learners of the English language.

Melbourne, Australia

Worked at Monash University for the Disability Liaison Unit while studying at the same place at the time. My main position was a student support worker who took on individual cases of students who had special needs. Understanding the needs of someone with a disability was key to helping them retain a level of independence and responsibility for their own university experience. I played a supportive role in note taking, research work, and examinations. Becoming an alternatives formatter was an extension to my main role as support worker. For the visually and hearing impaired students to have a fair chance at university, it was important to convert paper journals/ texts into audible or visible documents for quick and easy access for research and assignment purposes. Editing and providing such access to information in a timely fashion was essential to meeting academic deadlines for students.