• Analyzed security logs and alerts to identify potential threats and vulnerabilities.• Created and maintained detailed documentation of security incidents, investigations, and resolutions. • Collaborate with engineering teams to identify and address product bugs and vulnerabilities.• Capture and analyze network packets to troubleshoot and resolve security-related issues.

• Implement and manage advanced email security solutions, including anti-phishing and anti-spam.• Monitor and analyze email traffic to detect and respond to security incidents.• Conduct employee training on email security best practices and threat mitigation.• Analyze security logs to identify trends and potential threats, and assist with technical interviews for email security roles.

• Implemented and managed Cisco email security solutions for SMTP, IMAP, and POP3.• Provided expert support and troubleshooting for Cisco email security products.• Monitored and analyzed email traffic using Cisco tools for threat detection.• Ensured effective threat mitigation and optimal performance of email security systems.

• Monitored email traffic for threats like phishing and spam.• Troubleshot email security issues by analyzing logs and errors.• Configured and maintained email security tools, including spam filters and antivirus software.• Provided end-user support for email security-related queries and issues.

• Taught hardware and networking fundamentals, including components and protocols.• Developed and delivered hands-on labs for practical experience in system assembly and troubleshooting.• Created course materials and assessments to gauge student progress.• Provided guidance for industry certifications and career preparation in IT and network management.

• Supported desktop IT services, including routine maintenance and secure database backups.• Managed OS alerts, updates, and installed system management tools and backup software.• Maintained and supported local area networks, server hardware, and network devices.• Troubleshot hardware, software, and network issues, and managed server maintenance.