Obianuju Okonkwo Email and Phone Number

It took me more than just troubleshooting to understand that the fun of being an excellentcustomer support agent is effective communication. Since then, I have aimed to bridge the gapbetween businesses/brands/SaaS and their customers.As a customer service specialist with over 4 years of experience serving as an intermediarybetween businesses and customers, I bring certified skills and a versatile approach to:1) Handling diverse customer’s needs and inquiries2) Providing technical support and troubleshooting assistance.3) Meeting and exceeding customer service performance metrics and targets.I have had the privilege of serving as a customer service representative at Diamond Bank(NowAccess Bank PLC) and GTBank, both esteemed powerhouses in the Nigerian financial sectorwhere I honed my skills in problem-solving, relationship building, CRM Integration, Customerfeedback analysis, Customer retention, and customer satisfaction. I am proficient with customer relations management tools such as Finacle, Hubspot, MS Office, Intercom, Slack, Loom, and Google Workspace.At present, I am making my mark as an Administrative Officer at the Anambra Ministry ofAgriculture, utilizing my expertise and skills to excel in the exciting world of agriculture.Driven by a passion for growth, I relentlessly pursue chances to learn new skills and keep pacewith cutting-edge technologies. This is why I am currently boosting my expertise throughthe ongoing IT skill training at Digital Witch and advancing my knowledge with the TechnicalSupport Fundamentals course on Coursera.I hold collaboration, teamwork, and innovation in high regard, and I'm currently seekingopportunities to learn, grow, and importantly, contribute my skills and expertise to a dynamicteam keen on value, growth, and innovation.Let's Connect!