Providing ongoing training to concierge staffAssisting Area Manager and Strata Manager Updating Standard Operating Procedures to ensure best practices in the workplaceReporting and responding to council’s and resident’s requests, complaints, and comments promptly.

Experiences: - Assisting overseeing and managing all on site activities at hotel properties, including scope development, identifying and managing designers, as well as consultants, and contractors in a pre-opening property. - Developed long and short range plans for the operation of the both properties. Ensured the plans, once approved, are properly executed. Ensured operational standards are communicated, trained, and maintained - Successful in developing and implementing strategies by aligning to companies values in both the properties. - Streamlined every properties operations by preparing consolidate reporting system and delegate to concern managers of both the properties. - Implemented Cross training programs for both the properties for smooth flow of staffs.

Experiences: - Monitor employee productivity and optimize procedure to reduce costs in all department. - Consistently met or exceeded gross profit goals of hotel. - Increased staff efficiency by 30% by organizing training and development program.- Streamlined every department operation by preparing a consolidate reporting system and delegate to concern HOD's.- Successful in getting a Hotel awarded by Travelife Gold Certification through maintaining sustainable practices in hotel.

Experiences: - Performed good relation with Travel Agents - Maximized room sales by 50% by assigning new agents for room reservation. - Properly handled all Online Travel Agent (OTA's) and maximized room conversion by 20% of overall booking. - Continuous contact with Trip advisor for updating business and stayed up-to date with it's system.- With constant co-ordination with Operation Manager, maximized hotel good review of stayed guest on Trip advisor, Google my business, and on Hotel social medias.

Experiences: - Handled all recreation activities and increased sales by 20%- Prepared end shift report and banking on every shift. - Prepared recreation schedule for guest activities. - Implemented good customer service and was awarded with best performance staff in recreation department.

Experiences:- Organized wine testing programs in different hotels. - Planned marketing strategies and organized promotion plan of both wine house and vesper cafe. - Increased sales by 30% with signing new contract with customer.- Maintained Customer Relationship Management (CRM) - Managed well inventory of wines.

Experiences: - Check in and check out of hotel guest with providing full customer service. - Awarded with good performer and incentives - Handled Night Audits - Handled customer complain with co-ordination with managers. - Handled banking and billing of Front Office.

Experiences: - Drive thru service with full customer service. - Cash and Till handling - Unselling and increased sales by 10%