Ujjwal Adhikari

Ujjwal Adhikari Email and Phone Number

Corporate and Enterprise Technical Support @ Vianet Communication
Kathmandu, NP
Ujjwal Adhikari's Location
Kathmandu, Bāgmatī, Nepal, Nepal
About Ujjwal Adhikari

Ujjwal Adhikari is a Corporate and Enterprise Technical Support at Vianet Communication.

Ujjwal Adhikari's Current Company Details
Vianet Communication

Vianet Communication

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Corporate and Enterprise Technical Support
Kathmandu, NP
Ujjwal Adhikari Work Experience Details
  • Vianet Communication
    Corporate And Enterprise Technical Support
    Vianet Communication
    Kathmandu, Np
    View
  • Vianet Communication
    Corporate Technical Support
    Vianet Communication Oct 2024 - Present
    Lalitpur District, Nepal
    View
  • Vianet Communication
    Technical Support Team Lead
    Vianet Communication Apr 2024 - Sep 2024
    Lalitpur District, Nepal
    • Lead a team of 10-12 technical support agents.• Ensure prompt and professional resolution of customer inquiries.• Provide mentorship, coaching, and training to optimize team performance.• Monitor call queues and oversee SLA adherence for continuous improvement.• Handle escalated technical issues from agents and supervisors effectively.• Contribute to team collaboration for effective problem-solving.• Collaborate with the NOC team to troubleshoot and resolve network problems reported by clients.
    View
  • Vianet Communication
    Technical Support Expert
    Vianet Communication Jun 2023 - Mar 2024
    Lalitpur District, Nepal
    • Client communication: Effective communication with clients to resolve issues related to IPTV buffering, gaming latency, VLAN mismatch, VPN, frequent internet disconnections and slow internet.• OLT configuration: De-registering/Registering ONU, configuring VLAN and PPPOE profiles, along with wireless settings.• SOHO routers and APs: Configuring and troubleshooting ASUS, TP-link, MI, and other SOHO routers and access points.• Monitoring fiber optical power: OLT, ONU, ONT, PON etc.
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Ujjwal Adhikari Education Details

  • Universal College
    Universal College
    Information Technology

Frequently Asked Questions about Ujjwal Adhikari

What company does Ujjwal Adhikari work for?

Ujjwal Adhikari works for Vianet Communication

What is Ujjwal Adhikari's role at the current company?

Ujjwal Adhikari's current role is Corporate and Enterprise Technical Support.

What schools did Ujjwal Adhikari attend?

Ujjwal Adhikari attended Universal College.

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