Managing the implementation of an AI chatbot for client - HPI, which helps in customer support for their products. My work primarily involves gathering business requirements from clients and converting them into user stories. Backlog grooming, backlog prioritisation, stakeholder management, sprint planning are some of the key activities. I am working with technical product owner in creating technical requirements involving various technologies like AWS glue, S3 bucket, Cloudfront, Terraform, Kubernetes, Infrastructure as a code, Azure OpenAI, Python and Rest API's. Currently Azure DevOps is being used for requirement documentation and as a product management tool as well

Owned and managed the implementation of RIM Smart Labeling, the next generation label information management solution that is purpose- built to manage global pharmaceutical labeling with a dedicated content management. Implemented an OOB activity dashboard for tracking change requests, documents, label workflows, label submissions, artwork and translations. Led the product intake, backlog prioritization, strategy, and roadmap of the Salesforce SaaS platform. Elicited requirements from varied stakeholder groups and precisely captured business problems, value drivers, and functional/non-functional requirements. Translated business requirements into functionality and assessed the risks, feasibility, opportunities, and business impacts. Collaborated with Salesforce Industries Product and Engineering teams to suggest enhancements in the tools from field implementation experience. Created and owned the user stories, BRD as an outcome of the requirements gathering sessions, and detailed out the user stories in the agile sprints for the scrum team to work upon. Conducted requirement prioritization sessions with the client, maintaining a healthy product backlog, effectively managing both product and sprint backlogs. Collaborated with UI/UX team for developing innovative product design. Worked on product API requirements, ensuring adherence to industry standards and best practices. Facilitated story grooming sessions, ensuring clear communication and understanding between the Dev and QA teams, leading to a 15% reduction in rework. Demoed the working solutions to the business stakeholders, addressed questions and documented feedback into the product backlog to be developed in the next build cycle. Provided essential support to the Sales team with new proposals, query responses, and preparation for customer meetings, contributing to a 30% increase in successful deal closures.

Responsible for requirement gathering and analysis with stakeholders, ensuring the timely delivery of critical and complex client requirements for a US Healthcare product in payer domain. Collaborated with the development team and product owner to automate the reduction of pended claims inventory for New York production claims, resulting in significant cost savings. Assessed current business processes, identified areas for improvement, and opportunities for automation. Have working experience in Scrum Agile and attending Agile ceremonies. Spearheaded the automation of three critical end- to-end business processes for New York state, yielding annual savings of approximately $20 million. Utilized SQL queries to extract production claims data for trend analysis, contributing to automation strategies. Conducted data analysis on production claims to prioritise edits resolution. As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.

Oversaw the successful delivery of System Integration Testing (SIT) and User Acceptance Testing (UAT) in US Health insurance projects for Anthem Inc., a Fortune 500 client. Conducted comprehensive analysis of business requirements and functional specifications within the Facets system. Developed automated tests scenarios to ensure complete coverage and reliability. Executed tests meticulously and characterised defects to enhance product quality. Fostered a collaborative environment by working closely with testers, developers, and Business teams. Initiated and conducted knowledge sharing sessions with peers to disseminate valuable insights and best practices.