Ujjwal Mandal Email and Phone Number

> Executed a digital transformation project, unifying business operations across Sales, Biz Ops, Procurement, and Accounts & Finance on a single Salesforce platform.> Implemented Salesforce Sales Cloud for lead and account management, quotation and order management, sales budgeting and forecasting, customer KYC resulting in a 40% increase in sales efficiency.> Architected procurement module in Salesforce to manage purchase, order tracking and inventory control, improving process efficiency by 50%.> Deployed Salesforce Service Cloud optimizing case escalation, increasing customer engagement and reducing TAT by 80%.> Designed a Salesforce customer portal integrated with ERP for seamless payment processing, view invoice and receipt integrated with ERP, increasing customer satisfaction by 30%.> Configured MIS and dashboards to provide analytics on invoices, accounts receivables aging, sales forecast vs. actual - revenue and quantity, purchase order tracking and current inventory, improving decision-making speed by 25%.

> Developed mobile applications for real estate clients integrated with Salesforce CRM streamlining event management, payment gateway integration, ERP integration for invoices, receipts and SOA, digitising registration and possession process, service request management thus enhancing client engagement by 60%.> Designed mobile applications for real estate channel partners integrated with Salesforce CRM for brokerage calculations, raise invoices and receive payments, site visit management, view vacant inventory and initiate booking, increasing partner engagement by 40%.> Developed multi-channel platforms for real estate clients enabling customer interaction through mobile app, Salesforce customer portal and WhatsApp bot thus reducing human interaction by 50%.> Proficient in project documentation covering project scope, work breakdown structure, change request and impact analysis, Gantt charts, resource management, project kick-off and closure templates.> Ideated and developed a snagging module in a mobile app integrated with Salesforce CRM, enabling the Facility Management team to operate during flat possession even with zero network coverage.> Designed and implemented a unified module in Salesforce for sales and revenue planning, stock and warehouse management, purchase order management, enabling seamless interaction across all departments.> Developed a WhatsApp bot product integrated with Salesforce CRM, offering clients a cost-effective solution at less than 10% of the price of Salesforce’s in-built bot.

> Facilitated stakeholder meetings and conducted interviews to gather business requirements, document BRDs and process flow diagrams.> Experienced in mapping out existing business processes, identify areas for improvement, redesign business processes and preparing as-is, to-be and gap analysis documents.> Adept at translating business requirements into technical documentation, facilitating effective communication between clients and technical teams.> Conducted multiple 2-3 days workshops with clients to understand new business requirements and provide technical advice.

As a Graduate Engineer Trainee, Ujjwal is well acquainted with the manufacturing process and worked in a team providing 0.5% production growth to the company.He also interned with India Yamaha Motor Pvt. Ltd. learning about the process of assembling all the parts.