Ujjwal Seth Email and Phone Number
An authentic, committed, and a curious leader with a deeper sense of purpose. My team is my strength, and my goal is to guide and enable my people to help them bloom into future leaders and add value to the business. I lead with patience and integrity. I rely on my charm and persuasive communication skills to inspire and engage my team. I believe in building strong emotional connections with people, creating a compelling vision and generating enthusiasm and commitment. I strongly believe in the power of being empathetic, ethical, and focus on fostering a supportive and community- oriented environment.At American Express, leadership is about more than just overseeing operations; it's about cultivating a team that thrives on excellence and innovation. As Operations Leader, my role extends to fostering an environment where 12-15 credit specialists consistently achieve collection goals and manage operational risks effectively. We work collaboratively, leveraging our collective strengths to meet the demands of a 24X7 work environment.The skills homed in my most recent roles—resource planning, process excellence, and identifying issues—are the foundation of our success. My commitment to professional growth is mirrored in the developmental plans crafted for each team member. This commitment, coupled with my dedication to mental health advocacy, embodies my holistic approach to leadership. It's not just about meeting targets; it's about creating a supportive, progressive workspace where every colleague is empowered, and every challenge is an opportunity for growth.
American Express
View- Website:
- americanexpress.com
- Employees:
- 69113
-
Operations LeaderAmerican Express Dec 2022 - PresentGurugram, Haryana, IndiaLead a team of 12-15 Credit Specialists in 24X7 work environmentMeet collection goals & Operational Risk ThresholdsCreate Goals and developmental plans for the teamsProvide coaching and feedback and communicate clearlyDisseminate process updates, leadership communication and other changes/enhancements timely and effectivelyHandle administrative tasks related to staff & department to enable smooth functioning of the teamCollaborate and partner effectively with stakeholders and execute upon the strategies that have been laid outInspire, motivate, and engage colleaguesHandle Customer escalation calls and take 2nd voices. -
Job Content Coach - Training & DevelopmentAmerican Express Mar 2022 - Dec 2022Gurugram, Haryana, IndiaSupport learning by conducting group call modeling calibrations and one-on-one coaching sessions.Assist in preparing and conducting huddles, and assessmentsProvide regular floor support to new hires during classroom training and OJTCoach and direct new hires during OJT to provide directional support in meeting their certification parameters within a defined periodPromote high motivation levels and an energized learning environmentMonitor calls/cases/transactions extensively to ensure compliance to policy, procedure, and regulationProvide coaching and feedback based on performance indicators and metrics set for the businessShare and communicate process and procedural updates in a timely mannerPartner with learners to create individual development plans and record daily performanceWork on customer escalations when required by the business.Identify Improvement Opportunities, Develop and Drive appropriate actions plans.Act as a subject-matter expert on products, policies, procedures, and regulationsIn collaboration with the Learning Specialist, analyze learners’ performance and behaviors to diagnose and coach to performance gaps by creating relevant action plans -
Senior Lead Credit AnalystAmerican Express Apr 2017 - May 2022Gurugram, Haryana, IndiaEnsure maximum recovery on CM accounts through inbound/ outbound telephone contact.Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.Meet metrics on VOCM, quality, contact rate and collection.Catering to the business and consumer card membersManaging daily operations under the supervision of a manager.Creating new reports for the improvement of business and colleagues.Subject-matter expert on products, policies, procedures, and regulations. Collaboration with technologies to help resolve technical issues for colleagues. Developing solutions to enhance efficiencies, Call quality module, CaseManagement System. Creating dashboards, reports, and visualizations for the segment.Catering to real-time requests for data and analysis. -
Mental Heath AdvocateWorkplace Strategies For Mental Health Jan 2022 - Present -
Revenue SupervisorOberoi Hotels & Resorts Apr 2013 - Dec 2016Hyderabad, Telangana, India-Started revenue management as a separate function at the hotel. -Direct reporting relationship with General Manager.- Inventory Management via PMS and IDEAS-Controlling, uploading, and maintaining rate parity by using IDEAS.-Effectively managing reservation department by ensuring smooth functioning for FIT, Corporate and MICE movements.- Responsible for recording, updating, and maintaining revenue management data.-Setting strategic direction, determines to price, create promotions, and explore new distribution opportunities.- Develop, monitor, and adjust sales and pricing strategies.- Provide critical analysis of strategies, room's statistics, and demand factors.- Conduct competitive and demand analysis.- Maintain distribution channel data integrity.- Excellent interpersonal and communication skills and the ability to work well with co-workers and the public.- Attention to detail and organizational skills.- Strong Microsoft Office skills, specifically Excel.- Daily check and loading of all preferred, consortia, and promotional rates in GDS and PMS.- Participate in and prepare a rolling forecast and annual budget for each property using PMS, IDEAS, and forecasting revenue tools.- Attend daily Sales Meetings to maintain communication of strategies and need periods.- Identify new revenue opportunities.- Catering to daily, weekly, monthly, and real-time reports.- Optimize and expand distribution partnerships -
Step AssociateOberoi Hotels & Resorts Apr 2010 - May 2013Jaipur, Rajasthan, India-Comprehensive training in ‘Hotel Operations’ offered by Oberoi Hotels & Reports in all sections- Front Office, Food & Beverages, Housekeeping, Kitchen and Accounts. -Handling Unit Reservations under supervision in Front Office. - Handling Stations in Food and Beverage Service. - Handling of Banquet and Bar Operations whilst working in Food and Beverage Service.- Experienced Night Auditing under supervision in Front Office. -Handling of Trident Privilege (The Guest Loyalty Program) in Front Office.
Ujjwal Seth Education Details
-
Business Analytics -
Tourism Studies -
Oberoi Hotels & ResortsHospitality Administration/Management
Frequently Asked Questions about Ujjwal Seth
What company does Ujjwal Seth work for?
Ujjwal Seth works for American Express
What is Ujjwal Seth's role at the current company?
Ujjwal Seth's current role is Operations Leader @ American Express | MBA Business Analytics | Lean Six Sigma Green & White Belt | AI Enthusiast | Mental Health Ambassador | Ex-Hospitality | Narcissistic Abuse Survivor.
What schools did Ujjwal Seth attend?
Ujjwal Seth attended Narsee Monjee Institute Of Management Studies (Nmims) Navi Mumbai, Indira Gandhi National Open University, Oberoi Hotels & Resorts.
Who are Ujjwal Seth's colleagues?
Ujjwal Seth's colleagues are Katherine Wilton, Mike Kelchen, Cindi Bankert, Alessandro Silvestri, Maryjane V., Guna Sekar, Xin Chiao Yow.
Not the Ujjwal Seth you were looking for?
-
Ujjwal Seth
Mumbai -
Ujjwal Seth
Student At Acropolis Institute Of Technology And Research, Manglia Chouraha, IndoreIndore -
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial