Ujjwal Gupta

Ujjwal Gupta Email and Phone Number

Business Analyst | Business Systems and Data Analysis | Process Improvement | Coles Group @ ITswitch Pty Ltd
australia
Ujjwal Gupta's Location
Burwood, Victoria, Australia, Australia
About Ujjwal Gupta

A highly motivated Bachelor of Commerce and Bachelor of Business Analytics graduate with an ability to learn and adapt to a challenging environment. Cultivating positive relationships with co-workers, employers, and clients through effective communication and action-specific solutions. Worked with various business units to achieve accurate and value-added results.I am an enthusiastic opportunity seeker and currently procuring skills that are required to step into my renowned industry. Although, in my recent years of university life I had learned about crucial key roles that are performed throughout different sectors. such roles are consultant, assistant, volunteer, mentor, etc. these experiences have led to immense personality development. All these professional values acquired within my degree have improved my understanding of Analysis, Communication, team management, Decision-Making, inventory management, and Business management.

Ujjwal Gupta's Current Company Details
ITswitch Pty Ltd

Itswitch Pty Ltd

View
Business Analyst | Business Systems and Data Analysis | Process Improvement | Coles Group
australia
Website:
itswitch.com.au
Employees:
14
Ujjwal Gupta Work Experience Details
  • Itswitch Pty Ltd
    Information Technology Support Analyst
    Itswitch Pty Ltd Jan 2024 - Present
    Melbourne, Victoria, Australia
    • Manage and resolve an average of 50 tickets per week, resulting in a 30% reduction in ticket resolutiontime and an increase in customer satisfaction to 98%.• Collaborate with cross-functional teams to implement system updates, compliance, and securityprotocols to improve system reliability and security.• Liaise with external SaaS service providers and clients to evaluate, select, and integrate newtechnologies and tools that enhance system capabilities.• Monitor operational support, resolving incidents, and providing IT support to over 150 employees witha customer satisfaction rating of 98%.• Outperformed KPIs by resolving 95% of tickets within SLA timeframes, contributing to over 90%customer retention.
  • Coles Group
    Business Analyst
    Coles Group Sep 2022 - Sep 2023
    Melbourne, Victoria, Australia
    • Restructured retail supply chain processes of 3 departments through diligent regression data testing and reporting of possible issues.• Utilized advanced analytical tools and techniques such as MS Excel and MS Azure for predictive modeling to extract insights from large and complex datasets.• Established use cases, process improvements, requirements gathering, data mapping, and visualization of data collected.• Collaborated with cross-functional teams for the implementation of new inventory management systems, resulting in a 40% reduction in out-of-stock inventory levels.• Developed innovative data solutions by facilitating workshops and conducting user testing to optimise product vision for successful project implementation.• Presented to stakeholders, delivering actionable insights by using the data visualisation tool Power BI for enhancing operational readiness of implementing new business systems.
  • Deakin Business School
    Business Development Analyst
    Deakin Business School Jun 2022 - Sep 2022
    Melbourne, Victoria, Australia
    • Conducted comprehensive market research and provided a detailed 7-lever profit framework to escalate the profits of the client by 20%.• Analyzing sales data and market trends to forecast revenue and business opportunities for the next 5 years.• Collaborating with cross-functional teams to develop persuasive and customized proposals for potential clients.• Presented 5 recommendations based on client needs and helped to execute the best profit-oriented strategy in business.
  • 7-Eleven
    Team Manager
    7-Eleven Sep 2019 - Jun 2022
    Melbourne, Victoria, Australia
    • Analyzed and increased customer retention rates by 20% through the implementation of targeted customer success initiatives.• Performing weekly analysis to find damages or unacceptable products to improve quality control.• Managed customer relationship management (CRM) platform, sales performance analytics, and 2 sales forecasting tools.• Promoting sales and overall profitability of the store by meeting customer service and sales targets by up to 95%.
  • Deakin University
    Analyst Programmer
    Deakin University Mar 2021 - Jul 2021
    Melbourne, Victoria, Australia
    • Managed user engagement analytics strategy, providing the first insight into how users interactwith the app on mobile devices.• Employed SDLC agile methodologies to lead JIRA processes, including user story writing,sprint planning, and daily stand-ups.• Developed user stories and undertook stakeholder reviews to revise the business processes.• Executed user research to identify pain points and gather feedback to support product designand development decisions.
  • Shell
    Business Support Analyst
    Shell Oct 2019 - Mar 2020
    Melbourne, Victoria, Australia
    • Conducted thorough data analysis to identify trends, patterns, and actionable insights, resulting in a 15% increase in operational efficiency.• Provided day-to-day operational support, troubleshooting system issues, and ensuring smooth functioning of critical business systems, resulting in a 98% system uptime.• Conducted user training sessions to enhance system knowledge and ensure the successful adoption of new tools and processes.• Prepared and implemented 3 key recommendations considering business requirements.

Ujjwal Gupta Education Details

Frequently Asked Questions about Ujjwal Gupta

What company does Ujjwal Gupta work for?

Ujjwal Gupta works for Itswitch Pty Ltd

What is Ujjwal Gupta's role at the current company?

Ujjwal Gupta's current role is Business Analyst | Business Systems and Data Analysis | Process Improvement | Coles Group.

What schools did Ujjwal Gupta attend?

Ujjwal Gupta attended Deakin University.

Who are Ujjwal Gupta's colleagues?

Ujjwal Gupta's colleagues are Mohammad Al Mahfuz, Justin P., Sashidhar Reddy Guruguntla.

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