• An accomplished Senior Business Operations Manager with over 17 years of experience in Business/Operation Management, IT Service Management, Project/Program Management, People Management, and tactical business leadership across the information technology Industries• Solid ability to drive business growth and capitalize on new revenue potential, including managing all aspects of daily business operations, along with excellent experience in planning, organizing, and handling the project life cycle in cross-functional, complex enterprise environments• Hands-on experience in Strategic Planning, Client Relationship Management, Business Operations, Delivery Management, Infrastructure Management, and Stakeholder Management, with a successful track record for meeting deadlines, budgets, and goals that generate revenue for the business• Fluency in working with IT Service management practices such as Change Management, Incident Management, Problem Management, CSI, and Release Management also exceptional in Service Operations; expertise in Quality assurance using best practices like ITIL framework • Demonstrated ability to align business strategies and objectives with established IT and project management paradigms, waterfall, and agile frameworks to achieve maximum operational impacts with minimum resource expenditures; proficient in providing support in the definition of service SLAs & metrics• Vital cognizance of handling customer-centric technical operations and ensuring customer satisfaction by achieving delivery/service quality norms; deft in monitoring all change management functions and ensuring compliance with business requirements• Exceptional administrator with keen interpersonal, communication, and organizational skills, as well as budget management, policy development, and resource allocation abilities