1. Conducting surveys, and interviews with current and potential customers to understand their needs, preferences, and pain points related to software solutions.2. Accurately entering new data and regularly updating existing data in databases or systems to ensure that all information remains current and reliable.3. Collaborating with product teams to provide data-driven insights about customer demands and market gaps, ensuring that new software products align with market needs.4. Collecting and interpreting customer feedback, usage patterns, and satisfaction metrics to help improve the company’s software offerings and customer experience.5. Initiating contact with potential leads through emails, calls, or social media outreach, and nurturing relationships to build interest in the company’s products or services.

1. Actively seeking new leads through networking, cold calling, social media outreach, and other methods to expand the customer base.2. Preparing and delivering compelling presentations, proposals, and pitches to potential clients to showcase the company's products or services.3. Conducting thorough market research to stay informed about competitors, customer needs, and industry trends that can impact business growth.4. Utilizing CRM tools to track interactions, follow up on leads, and ensure continuous communication with prospects and clients to enhance customer relationships.5. Researching and exploring new markets, products, or partnerships that can drive growth for the company.6. Conducted thorough market research on latest web technologies to stay ahead of competitors, influencing product development direction.

1. Handling customer queries through various channels (phone, email, chat) by providing accurate and timely information on products, services, or issues.2.Addressing customer complaints, troubleshooting issues and working towards resolving problems effectively to ensure customer satisfaction.3.Educating customers on how to use products or services, explaining policies, and offering guidance to enhance their experience.4.Recognizing when a problem is beyond their scope and escalating it to higher-level support teams or management for resolution.5.Recording details of customer inquiries, issues, and resolutions in a CRM system to maintain a detailed record for future reference.