 Managed a very busy 130+ rooms franchise hotel operations Managed all aspects of day to day operations including but not limited to hiring, finance, reports, vendor management, accounting, taxes, maintenance, and payroll Ran daily reports and performed reconciliation of various reports  Leveraged Customer Relationship Management (CRM) tools to improve customer service Helped resolved customer issues to ensure highest level of customer satisfaction Worked with various vendors to help reduce cost and provide best quality products to end customer Worked with accounting team to ensure 100% regulatory compliance Managed accounts payable and payroll related activities  Managed sales, property, and other city, county, and federal taxes Negotiated group pricing  Managed online reviews and feedback  Used various online and other marketing techniques to improve sales year over year Maintained property to ensure 100% compliance with franchise guidelines

 Managed high traffic convenience store and gas station operations Executed day to day managerial activities to ensure maximum operational efficiency  Hired and managed multiple employees across various shifts Designed and developed employee training plans  Managed accounts payable and payroll related activities  Managed all aspects of customer service to ensure best in class customer experience Worked with various vendors to keep inventory at adequate levels Reviewed and analyzed daily, weekly, monthly, and yearly sales data to identify customer consumption patterns and adjusted inventory levels accordingly Performed small to medium complexity store maintenance on a needed basis  Identified cost inefficiencies and institutionalized cost control measures in place to maximize profits Identified new products and services to increase sales Worked with an accountant to file various state and federal reports