Gail Watson

Gail Watson Email and Phone Number

Desktop Support Analyst at North Yorkshire County Council @ North Yorkshire County Council
Gail Watson's Location
Harrogate, England, United Kingdom, United Kingdom
Gail Watson's Contact Details

Gail Watson work email

Gail Watson personal email

n/a
About Gail Watson

A highly professional, versatile and efficient individual with a wealth of experience of working in IT and administrative roles. Confident and reliable, works well in a team and also able to work on own initiative. Organised and effective in planning, able to co-ordinate a diverse range of work activities. Articulate and highly presentable, adapts well to change and workload.Key Skills• Organised and proactive – able to plan effectively, prioritise workloads and has excellent diary/time management skills• IT literate – highly proficient in various software and systems• Communication and negotiation skills – articulate and effective in communicating verbally and in writing with senior management, internal and external stakeholders across all levels• Efficient – high degree of accuracy and attention to detail in dealing with all tasks including confidential information• Adaptable and versatile – able to work within a changing environment and team

Gail Watson's Current Company Details
North Yorkshire County Council

North Yorkshire County Council

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Desktop Support Analyst at North Yorkshire County Council
Gail Watson Work Experience Details
  • North Yorkshire County Council
    Desktop Support Analyst
    North Yorkshire County Council Feb 2017 - Present
    Northallerton, North Yorkshire, Gb
    Carry out technician role within the request fulfilment and incident resolution service
  • Gdw Associates Ltd
    Director
    Gdw Associates Ltd Aug 2012 - Present
    Harrogate, Gb
    • Company Secretary• Office 365 advice• IT Solutions provision
  • College Of Policing
    Service Desk Analyst/Contact Centre Adviser
    College Of Policing Jun 2015 - Feb 2017
    London, Westminister, Gb
    Provided first point of contact on the College of Policing Service Desk for handling faults, enquiries and requests for internal, external and College Members
  • Aqa
    It Systems Analyst
    Aqa Jan 2012 - Apr 2014
    Manchester, Gb
    • Provided second line support for external and internal users of commissioned software• Undertook maintenance and improvement of systems for transfer of highly confidential exam related data and materials, using secure FTP and web services• Acted as backup support for local colleagues• Member of group to update and implement improvements to Change Management process• Facilitated and recorded minutes for team meetings• Utilised Windows Server 2008, Windows 7 and 8, Red Hat Linux, Office 2010, Reflections Secure FTP, Bespoke exam related software, Oracle based GCE and GCSE processing systems, SQL server 2008, Windows PowerShell
  • Aqa
    Support Analyst - Ict Services
    Aqa Oct 2007 - Dec 2011
    Manchester, Gb
    • Assisted with introduction of ITIL best practice processes into the organisation• Created a change management process• Ran weekly Change Advisory Board meetings• Instrumental in the introduction of new Service Desk software for incident handling and configuration management• Provided second line support for the Service Desk and local colleagues• Introduced new purchasing process including hardware, software and licencing• IT lead for introduction of new company-wide procurement system• Created and maintained software configuration database• Utilised Windows, Office 2007, Infra Enterprise, Oracle based procurement system
  • Aqa
    Support Analyst (North) - Operations And Communications
    Aqa Apr 2001 - Sep 2007
    Manchester, Gb
    • Provided support for the local office and backup support for the remote offices• Updated PCs, Servers and software• Managed the rollout of new equipment• Organised office moves• Built new servers• Developed and maintained Active Directory including group policies, creating user accounts• Created backup server and jobs for protecting file and email data• Maintained Exchange Server
  • Northern Examination And Assessment Board
    Systems Support Officer (Word Processing)
    Northern Examination And Assessment Board Jun 1999 - Apr 2001
    • Responsible for providing support service staff utilising Microsoft Word organisation-wide, in addition to providing a support service for the local office• Produced the template in Word, including styles and macros which all GCSE and A Level specifications had to be submitted to the Department for Education• Utilised Windows NT Server and Windows 95, Office 97, the NEAB’s Oracle based GCE and GCSE processing systems and Key Entry III data entry software• Maintained and updated bespoke software for letter creation
  • Northern Examinations And Assessment Board
    Assistant Executive Officer (Microcomputing Technician)
    Northern Examinations And Assessment Board Aug 1996 - May 1999
    • Server administration, configuration, maintenance and updating of PCs and applications, creation of new user accounts and training. Intranet and Website maintenance. First line support to schools for electronic entries and results
  • Northern Examinations And Assessment Board
    Higher Clerical Officer To Senior Curriculum Officer (Technology)
    Northern Examinations And Assessment Board Jan 1994 - Aug 1996
    • All secretarial and administrative duties - diary management; accommodation; meetings; filing; telephone calls and mail; production of all documents, presentation slides and spreadsheets
  • Rwe Npower
    Management Support Unit Administrator
    Rwe Npower Sep 1990 - Dec 1993
    Swindon, Wiltshire, Gb
    • Secretarial and administrative support for the IT Service Delivery Management Group
  • Diamik
    Production Controller/Pa
    Diamik Oct 1989 - Aug 1990
    • Secretarial support for the Technical Director. Administrative support for Production department
  • Capital For Companies
    Pa To Director
    Capital For Companies Jun 1989 - Oct 1989
    • Secretarial service to the main Director
  • Elf Uk Plc
    Economics Secretary Promoted To Treasury Secretary
    Elf Uk Plc Sep 1987 - May 1989
    • Secretarial and administration support for the Economics and Treasury Manager

Gail Watson Skills

Active Directory Windows Server Servers Itil Microsoft Exchange System Administration Iis It Service Management Databases Microsoft Sql Server Disaster Recovery Systems Analysis Windows Xp It Management Sql Windows 7 Vmware

Gail Watson Education Details

  • Farnborough College Of Technology
    Farnborough College Of Technology
    French
  • Queen Marys Sixth Form College
    Queen Marys Sixth Form College
    A Levels: Biology & French As Level: Maths

Frequently Asked Questions about Gail Watson

What company does Gail Watson work for?

Gail Watson works for North Yorkshire County Council

What is Gail Watson's role at the current company?

Gail Watson's current role is Desktop Support Analyst at North Yorkshire County Council.

What is Gail Watson's email address?

Gail Watson's email address is ga****@****a.co.uk

What schools did Gail Watson attend?

Gail Watson attended Farnborough College Of Technology, Queen Marys Sixth Form College.

What skills is Gail Watson known for?

Gail Watson has skills like Active Directory, Windows Server, Servers, Itil, Microsoft Exchange, System Administration, Iis, It Service Management, Databases, Microsoft Sql Server, Disaster Recovery, Systems Analysis.

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