Desktop Support Analyst
CurrentCarry out technician role within the request fulfilment and incident resolution service
Feb 2017 - Present
AeroLeads people directory · profile
Gail Watson Email & Phone Number
Desktop Support Analyst
at
North Yorkshire County Council
1 work email found
@gdwa.co.uk
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Desktop Support Analyst
Location
Harrogate, England, United Kingdom
Who is Gail Watson? Overview
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Quick answer
Gail Watson is listed as Desktop Support Analyst at North Yorkshire County Council, based in Harrogate, England, United Kingdom. AeroLeads shows a work email signal at gdwa.co.uk and a matched LinkedIn profile for Gail Watson.
Gail Watson previously worked as Director at Gdw Associates Ltd and Service Desk Analyst/Contact Centre Adviser at College Of Policing. Gail Watson holds Diploma For Bilingual Secretaries, French from Farnborough College Of Technology.
Company email context
Email format at North Yorkshire County Council
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{first}@gdwa.co.uk
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AeroLeads found 1 current-domain work email signal for Gail Watson. Compare company email patterns before reaching out.
Profile bio
About Gail Watson
A highly professional, versatile and efficient individual with a wealth of experience of working in IT and administrative roles. Confident and reliable, works well in a team and also able to work on own initiative. Organised and effective in planning, able to co-ordinate a diverse range of work activities. Articulate and highly presentable, adapts well to change and workload.Key Skills• Organised and proactive – able to plan effectively, prioritise workloads and has excellent diary/time management skills• IT literate – highly proficient in various software and systems• Communication and negotiation skills – articulate and effective in communicating verbally and in writing with senior management, internal and external stakeholders across all levels• Efficient – high degree of accuracy and attention to detail in dealing with all tasks including confidential information• Adaptable and versatile – able to work within a changing environment and team
Listed skills include Active Directory, Windows Server, Servers, Itil, and 13 others.
Current workplace
Gail Watson's current company
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13 roles
Gail Watson work experience
A career timeline built from the work history available for this profile.
Service Desk Analyst/Contact Centre Adviser
Provided first point of contact on the College of Policing Service Desk for handling faults, enquiries and requests for internal, external and College Members
Jun 2015 - Feb 2017
It Systems Analyst
• Provided second line support for external and internal users of commissioned software• Undertook maintenance and improvement of systems for transfer of highly confidential exam related data and materials, using secure FTP and web services• Acted as backup support for local colleagues• Member of group to update and implement improvements to Change Management process• Facilitated and recorded minutes for team meetings• Utilised Windows Server 2008, Windows 7 and 8, Red Hat Linux, Office 2010, Reflections Secure FTP, Bespoke exam related software, Oracle based GCE and GCSE processing systems, SQL server 2008, Windows PowerShell
Jan 2012 - Apr 2014
Support Analyst - Ict Services
• Assisted with introduction of ITIL best practice processes into the organisation• Created a change management process• Ran weekly Change Advisory Board meetings• Instrumental in the introduction of new Service Desk software for incident handling and configuration management• Provided second line support for the Service Desk and local colleagues• Introduced new purchasing process including hardware, software and licencing• IT lead for introduction of new company-wide procurement system• Created and maintained software configuration database• Utilised Windows, Office 2007, Infra Enterprise, Oracle based procurement system
Oct 2007 - Dec 2011
Support Analyst (North) - Operations And Communications
• Provided support for the local office and backup support for the remote offices• Updated PCs, Servers and software• Managed the rollout of new equipment• Organised office moves• Built new servers• Developed and maintained Active Directory including group policies, creating user accounts• Created backup server and jobs for protecting file and email data• Maintained Exchange Server
Apr 2001 - Sep 2007
Systems Support Officer (Word Processing)
Northern Examination And Assessment Board
• Responsible for providing support service staff utilising Microsoft Word organisation-wide, in addition to providing a support service for the local office• Produced the template in Word, including styles and macros which all GCSE and A Level specifications had to be submitted to the Department for Education• Utilised Windows NT Server and Windows 95, Office 97, the NEAB’s Oracle based GCE and GCSE processing systems and Key Entry III data entry software• Maintained and updated bespoke software for letter creation
Jun 1999 - Apr 2001
Assistant Executive Officer (Microcomputing Technician)
Northern Examinations And Assessment Board
• Server administration, configuration, maintenance and updating of PCs and applications, creation of new user accounts and training. Intranet and Website maintenance. First line support to schools for electronic entries and results
Aug 1996 - May 1999
Higher Clerical Officer To Senior Curriculum Officer (Technology)
Northern Examinations And Assessment Board
• All secretarial and administrative duties - diary management; accommodation; meetings; filing; telephone calls and mail; production of all documents, presentation slides and spreadsheets
Jan 1994 - Aug 1996
Management Support Unit Administrator
• Secretarial and administrative support for the IT Service Delivery Management Group
Sep 1990 - Dec 1993
Production Controller/Pa
Diamik
• Secretarial support for the Technical Director. Administrative support for Production department
Oct 1989 - Aug 1990
Pa To Director
Capital For Companies
• Secretarial service to the main Director
Jun 1989 - Oct 1989
Economics Secretary Promoted To Treasury Secretary
Elf Uk Plc
• Secretarial and administration support for the Economics and Treasury Manager
Sep 1987 - May 1989
2 education records
Gail Watson education
Diploma For Bilingual Secretaries, French
Farnborough College Of Technology
A Levels: Biology & French As Level: Maths
Queen Marys Sixth Form College
FAQ
Frequently asked questions about Gail Watson
Quick answers generated from the profile data available on this page.
What company does Gail Watson work for?
Gail Watson works for North Yorkshire County Council.
What is Gail Watson's role at North Yorkshire County Council?
Gail Watson is listed as Desktop Support Analyst at North Yorkshire County Council.
What is Gail Watson's email address?
AeroLeads has found 1 work email signal at @gdwa.co.uk for Gail Watson at North Yorkshire County Council.
Where is Gail Watson based?
Gail Watson is based in Harrogate, England, United Kingdom while working with North Yorkshire County Council.
What companies has Gail Watson worked for?
Gail Watson has worked for North Yorkshire County Council, Gdw Associates Ltd, College Of Policing, Aqa, and Northern Examination And Assessment Board.
How can I contact Gail Watson?
You can use AeroLeads to view verified contact signals for Gail Watson at North Yorkshire County Council, including work email, phone, and LinkedIn data when available.
What schools did Gail Watson attend?
Gail Watson holds Diploma For Bilingual Secretaries, French from Farnborough College Of Technology.
What skills is Gail Watson known for?
Gail Watson is listed with skills including Active Directory, Windows Server, Servers, Itil, Microsoft Exchange, System Administration, Iis, and It Service Management.
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