Gail Watson Email and Phone Number
Gail Watson work email
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Gail Watson personal email
A highly professional, versatile and efficient individual with a wealth of experience of working in IT and administrative roles. Confident and reliable, works well in a team and also able to work on own initiative. Organised and effective in planning, able to co-ordinate a diverse range of work activities. Articulate and highly presentable, adapts well to change and workload.Key Skills• Organised and proactive – able to plan effectively, prioritise workloads and has excellent diary/time management skills• IT literate – highly proficient in various software and systems• Communication and negotiation skills – articulate and effective in communicating verbally and in writing with senior management, internal and external stakeholders across all levels• Efficient – high degree of accuracy and attention to detail in dealing with all tasks including confidential information• Adaptable and versatile – able to work within a changing environment and team
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Desktop Support AnalystNorth Yorkshire County Council Feb 2017 - PresentNorthallerton, North Yorkshire, GbCarry out technician role within the request fulfilment and incident resolution service -
DirectorGdw Associates Ltd Aug 2012 - PresentHarrogate, Gb• Company Secretary• Office 365 advice• IT Solutions provision -
Service Desk Analyst/Contact Centre AdviserCollege Of Policing Jun 2015 - Feb 2017London, Westminister, GbProvided first point of contact on the College of Policing Service Desk for handling faults, enquiries and requests for internal, external and College Members -
It Systems AnalystAqa Jan 2012 - Apr 2014Manchester, Gb• Provided second line support for external and internal users of commissioned software• Undertook maintenance and improvement of systems for transfer of highly confidential exam related data and materials, using secure FTP and web services• Acted as backup support for local colleagues• Member of group to update and implement improvements to Change Management process• Facilitated and recorded minutes for team meetings• Utilised Windows Server 2008, Windows 7 and 8, Red Hat Linux, Office 2010, Reflections Secure FTP, Bespoke exam related software, Oracle based GCE and GCSE processing systems, SQL server 2008, Windows PowerShell -
Support Analyst - Ict ServicesAqa Oct 2007 - Dec 2011Manchester, Gb• Assisted with introduction of ITIL best practice processes into the organisation• Created a change management process• Ran weekly Change Advisory Board meetings• Instrumental in the introduction of new Service Desk software for incident handling and configuration management• Provided second line support for the Service Desk and local colleagues• Introduced new purchasing process including hardware, software and licencing• IT lead for introduction of new company-wide procurement system• Created and maintained software configuration database• Utilised Windows, Office 2007, Infra Enterprise, Oracle based procurement system -
Support Analyst (North) - Operations And CommunicationsAqa Apr 2001 - Sep 2007Manchester, Gb• Provided support for the local office and backup support for the remote offices• Updated PCs, Servers and software• Managed the rollout of new equipment• Organised office moves• Built new servers• Developed and maintained Active Directory including group policies, creating user accounts• Created backup server and jobs for protecting file and email data• Maintained Exchange Server -
Systems Support Officer (Word Processing)Northern Examination And Assessment Board Jun 1999 - Apr 2001• Responsible for providing support service staff utilising Microsoft Word organisation-wide, in addition to providing a support service for the local office• Produced the template in Word, including styles and macros which all GCSE and A Level specifications had to be submitted to the Department for Education• Utilised Windows NT Server and Windows 95, Office 97, the NEAB’s Oracle based GCE and GCSE processing systems and Key Entry III data entry software• Maintained and updated bespoke software for letter creation
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Assistant Executive Officer (Microcomputing Technician)Northern Examinations And Assessment Board Aug 1996 - May 1999• Server administration, configuration, maintenance and updating of PCs and applications, creation of new user accounts and training. Intranet and Website maintenance. First line support to schools for electronic entries and results
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Higher Clerical Officer To Senior Curriculum Officer (Technology)Northern Examinations And Assessment Board Jan 1994 - Aug 1996• All secretarial and administrative duties - diary management; accommodation; meetings; filing; telephone calls and mail; production of all documents, presentation slides and spreadsheets
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Management Support Unit AdministratorRwe Npower Sep 1990 - Dec 1993Swindon, Wiltshire, Gb• Secretarial and administrative support for the IT Service Delivery Management Group -
Production Controller/PaDiamik Oct 1989 - Aug 1990• Secretarial support for the Technical Director. Administrative support for Production department
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Pa To DirectorCapital For Companies Jun 1989 - Oct 1989• Secretarial service to the main Director
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Economics Secretary Promoted To Treasury SecretaryElf Uk Plc Sep 1987 - May 1989• Secretarial and administration support for the Economics and Treasury Manager
Gail Watson Skills
Gail Watson Education Details
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Farnborough College Of TechnologyFrench -
Queen Marys Sixth Form CollegeA Levels: Biology & French As Level: Maths
Frequently Asked Questions about Gail Watson
What company does Gail Watson work for?
Gail Watson works for North Yorkshire County Council
What is Gail Watson's role at the current company?
Gail Watson's current role is Desktop Support Analyst at North Yorkshire County Council.
What is Gail Watson's email address?
Gail Watson's email address is ga****@****a.co.uk
What schools did Gail Watson attend?
Gail Watson attended Farnborough College Of Technology, Queen Marys Sixth Form College.
What skills is Gail Watson known for?
Gail Watson has skills like Active Directory, Windows Server, Servers, Itil, Microsoft Exchange, System Administration, Iis, It Service Management, Databases, Microsoft Sql Server, Disaster Recovery, Systems Analysis.
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