Worked individually and on a team of 3 to provide customers a positive experience.Greeted customers with a smile and answered any questions regarding beverages and food.Multitasked between making espresso beverages, preparing food, and handling the POS.Reorganized cafes for more efficient flow, including merchandising and creating signage.

· Overseeing the weekly reporting of project progress for program managers and engineers.· Auditing and providing feedback for team on judgments regarding the quality of business data.· Providing input on new guidelines and applications for collecting judgments of business data.· Communicating judgment issues with vendor managers and engineering teams.

∙ Worked on a team of 3 to provide customers a positive experience.∙ Greeted customers with a smile and provided drink and food recommendations.∙ Multitasked between making espresso beverages, preparing food, and working the register.∙ Worked individually in a smaller cafe when shift coverage was needed.

∙ Processing 1,500+ app submissions to ensure quality standards and adherence to content policy.∙ Maintaining detailed and accurate evaluation notes on issue tracking for 60+ high priority apps.∙ Collaborating with 4 different program management teams to address high priority escalations.∙ Implementing a new inventory system to aid in baselining and tracking of 240 mobile devices.∙ Preparing visual assets for 15 newsletters and UI mock ups for 5 proposed application… Show more ∙ Processing 1,500+ app submissions to ensure quality standards and adherence to content policy.∙ Maintaining detailed and accurate evaluation notes on issue tracking for 60+ high priority apps.∙ Collaborating with 4 different program management teams to address high priority escalations.∙ Implementing a new inventory system to aid in baselining and tracking of 240 mobile devices.∙ Preparing visual assets for 15 newsletters and UI mock ups for 5 proposed application projects.∙ Launching a new process to support business development teams and developers in preparation for large livestream and promotional events including Super Bowl, Prime Day, and Digital Day. Show less

∙ Cross-referenced 8 web-based databases to recover 300+ lost shipments for third party sellers.∙ Requested assistance from 75 fulfillment centers across the US for more thorough investigation.∙ Calculated fees corrections for 150 shipments based on unit dimensions using Excel-based tools.∙ Designed 4 diagrams for new specialists to reference during training in operational procedures.

∙ Participated in weekly meetings with 4 program managers and engineers to prioritize workload.∙ Audited results of collected business data by a team of 30 researchers for quality and accuracy.∙ Drafted and tested new guidelines to streamline the process of gathering business information.∙ Assisted engineers in researching 1200+ entries of business data for high priority escalations.

∙ Led 2-week training courses through presentations and assignments for 8 new data analysts.∙ Planned and maintained 12 training documents and 50 weekly meeting notes / policy updates.∙ Acted as point of contact on a team of 20 data analysts to answer any questions and concerns.∙ Reviewed and provided feedback on team members’ work in order to meet policy guidelines.∙ Traced floor plan layouts using proprietary mapping software across 6 countries including100+ venues ranging… Show more ∙ Led 2-week training courses through presentations and assignments for 8 new data analysts.∙ Planned and maintained 12 training documents and 50 weekly meeting notes / policy updates.∙ Acted as point of contact on a team of 20 data analysts to answer any questions and concerns.∙ Reviewed and provided feedback on team members’ work in order to meet policy guidelines.∙ Traced floor plan layouts using proprietary mapping software across 6 countries including100+ venues ranging from airports, stadiums, shopping centers, museums, and universities. Show less

∙ Used proprietary software to create, update, and maintain geodata across large scale project.∙ Gave peer review of team members’ work for quality and consistency.∙ Adapted to new workflows across multiple projects to meet client needs.

∙ Optimized high poly character, armor, and weapon models for mobile platform.∙ Skinned armor and character models to rigs to perform animation tests.∙ Created and maintained file directory for art assets for the duration of the project.

∙ Found and logged visual UI defects into bug tracking system for designers and developers.∙ Performed test passes on mobile apps for performance metrics and usability errors.∙ Created and reviewed spreadsheets of client concerns to facilitate fixes on specialty projects.