Nick Williams Email & Phone Number

Folkestone, Gb

United Kingdom

Folkestone

Rochester, United Kingdom

Nutra Direct is a family run wholesale and private label manufacturer of health, sports and nutritional supplements. My role was client facing but I was also involved in operational activities from pre-order through to manufacturing and delivery.- Relationship management – actively manage a base of clients billing >£3m per annum.- Developing sales opportunities with new clients (proactively) and existing customers.- Manage multiple, complex projects (eg new product launches, strategic developments).- Facilitating sales orders through the manufacturing process, co-ordinating live jobs with Production.- Sourcing packaging solutions, stock ordering and supplier management (average monthly spend >£20k).- Manage Amazon listings (Vendor Central); co-ordinating merchandising activities, PO’s and invoices.

Kent

Johnsons Workwear is the leading provider of workwear to the food service sector, motor trade and manufacturing industry. This role is primarily focussed on development and retention of an existing customer base, many of which are household names.- Contract renewal – including negotiating prices, discounts and terms.- Direct (incremental) sales – exceeded revenue target by 8% in my first year.- Relationship management – building a positive rapport with buyers and key influencers.- Assessing changing requirements for products and services within the client organisation – identifying additional sales opportunities and increasing business through a consultative sales process.- Investigating and resolving service issues.

Ashford, Kent

- Client relationship management – senior contact for key accounts billing £250k+/year.- Operational management – process evaluation; identifying and driving improvements.- Project management – multiple internal/external transition and client on-boarding projects. - Team management – sales & marketing, account management, operations, IT/data services. - Consultative selling – creating bespoke and targeted propositions that deliver effective solutions for the client and adds value to both businesses.- Negotiation – service levels, rates and terms with clients and suppliers. Also internal/external conflict resolution.- Commercial – forecasting, budgeting, business plan formulation and delivery, P&L responsibility.- Business strategy – formulated and directed business strategy delivering profitable growth and diversification. - Market research – identifying key target audiences for service provision, new product categories for e-commerce.- Integrated marketing – b2b & b2c multi-channel marketing and communication strategies. Highly targeted including online, email, social media, direct mail, point of sale, exhibitions, etc.

Ashford

Readicut was acquired by the Orbital Group and I was asked to take on this role in an interim//caretaker capacity. - Business strategy - formulated and directed business strategy to transform a loss-making legacy mail order business into a smaller, leaner operation with significant growth and profit potential. - Commercial - forecasting, budgeting, business plan formulation and delivery, P&L responsibility.- E-commerce - implemented a new website on the Magento platform. SEO, PPC, affiliate marketing.- Multi-channel marketing and communication strategies - highly targeted including online, email, social media, direct mail, catalogues, etc. - People management - internal product specialists and external consultants.- Purchasing and supplier management - sourcing new products, negotiating prices and terms.- Market research - identifying key target audiences, new product categories.

Ashford

The shift of communication from paper to electronic media created many new opportunities and the focus of the business moved to the rapidly growing e-commerce sector. Promotion into this role gave me greater operational responsibility, including a 40-seat contact centre within my remit.- Supported the business development team through new business acquisition; managed the transition and implementation of new client contracts.- Experience of public sector and commercial tendering and procurement procedures.- Organised the set up and relocation of fulfilment operations from its original warehouse in Ashford to premises with four times the capacity in Rushden, Northamptonshire. - Key supplier management (eg logistics, external IT, agencies for temporary staff).- Led the project team that delivered ISO 9001:2008 accreditation.