I am a dynamic and pragmatic professional with experience in different people-oriented fields.Over the period of this experience, I have been able to develop the requisite behavioural competences (good analytical thinking, relationship building, entrepreneurship, customer service orientation, excellent communication skills etc.) compatible with the various positions held.The high points of my career remain my ability to work effectively in a team and to deliver on defined tasks with little or no supervision; leveraging on the principle of the creative imperative.I worked with Airtel Nigeria for a year and I am renowned for being able to motivate, mobilise and assist my fellow colleagues to meet high performance standards.Firstly I worked as a customer Service Representative and in my one year of experience, I excelled in all levels of performance, ranging from handling inbound calls and resolving customers’ queries while ensuring that customer service delivered is of the highest quality and follows company standards, Providing timely and accurate information whilst ensuring that customer oriented image of the company is maintained; Mastery of skills sets required in the prompt resolution of customer queries; capturing subscriber data on relevant and applicable systems; Up selling of the company’s products and services to customer; Acting as mediating tool between the company and its subscribers by passing along relevant information to subscribers and getting feedback from them for the company; Following up on subscriber’s issues that cannot be resolved on first contact as well as ability to resolve over 90% of customer queries and Raised the benchmark on the number of calls answered by Agents which were my strong achievements .I also worked with a multi-media company(Times multimedia company,TMM) as a researcher and was alsomade the head of Administration from 2018-2019 onmade the head of Administration from 2018-2019 on contract.Educational Qualifications include B.A English from National Open University of Nigeria from 2014-2019, Certificate of participation from Hephzibah Computer Engineers, Kaduna in 2013,Senior School Certificate (WAEC)(science) From Danbo International College, Kaduna in 2006,First School Leaving Certificate from St. Michaels Nursery & Primary School from 1994-2000