Shashika Uda-Kumburage Email & Phone Number

Vancouver, British Columbia, Canada

The Salvation Army, Belkin House, Vancouver, BC 03/2024 – PresentProviding comprehensive support to clients by utilizing skills in client service, emotional assistance, crisis help, and administration.● Provide client support and manage cases by conducting intake and organized discharge, assessing needs and concerns, setting goals, connecting clients and tracking their progress towards stability. ● Coordinate with external service providers to support clients by connecting them with essential resources such as housing support, healthcare, employment assistance, education, income assistance, substance abuse treatment, and legal aid through referrals and direct assistance. ● Manage crises and security by handling emergencies, ensuring safety for everyone, enforcing shelter rules, providing support and maintaining a secure and organized environment. ● Handle administrative tasks such as maintaining records, documenting interactions and services, and overseeing shelter operations smoothly.

403 West Broadway, Vancouver, Bc

Ensuring restaurant success through diverse skills in leadership, customer service, administration, finance, and operations.● Managed administrative responsibilities including shift scheduling, financial reporting, and payroll processing to ensure smooth operations.● Recruited, trained, and supervised staff, maintaining high service standards and addressing customer concerns promptly.● Managed day-to-day restaurant operations, ensuring compliance with health and safety regulations.● Responsible for inventory control and ordering supplies, optimizing efficiency and cost-effectiveness.

Colombo, Sri Lanka

Elevated customer service standards in telecom operations, ensuring exceptional performance and satisfaction.● Achieved customer service benchmarks by managing a portfolio of 500+ small business clients.● Achieved a monthly receivable collection target of 80% by effectively following up with clients to ensure timely payments.● Generated aging reports to monitor overdue accounts and actively collected aging receivables through consistent client communication. ● Efficiently resolved inquiries and complaints, processed orders promptly, and ensured high customer satisfaction.● Provided comprehensive education on billing and payment procedures, while maintaining accurate customer records.

Colombo, Western, Sri Lanka

Internship at People's Bank Audit Department provided hands-on experience in audit procedures and knowledge of operational processes across multiple departments enhancing skills and understanding in a professional setting.● Supported compliance audits for Know Your Customer and Anti-Money Laundering regulations, ensuring adherence to the Central Bank of Sri Lanka’s requirements. ● Assisted with the audit of the Credit Card Centre to ensure compliance with VISA regulations and Central Bank guidelines. ● Assisted in preparing audit reports with recommendations to improve internal controls and risk management.● Assisted in following up on audit recommendations for enhanced efficiency.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.64

Bachelor Of Business Administration - Bba, Finance (Special), Second Class Upper Division

Accounting And Business/Management, Business Level Ii

G.C.E. Advanced Level, Commerce, 3 Distinction Passes

Activities and Societies: Member of Commerce Society

G.C.A. Ordinary Level, 7 Distinction Passes And 2 Very Good Passes

Activities and Societies: Cadet: Participated National Cadet Corps Annual Assessment Camp in 2009

Certificate, Sri Lanka Computer Competence Licence

Diploma, English

Certificate, English Language And Literature/Letters