Umut Kucukdurmaz Email & Phone Number

London, United Kingdom

− Leading the Quality Assurance (QA) tasks in the projects with the focus of achieving the goals. Tracking the progress and ensuring the continuity and high quality in the operation.− Assigning the projects, tasks or tickets to the QA Specialists considering their skills, experience and workload in order to achieve a high quality QA operation.− Execution.

Istanbul, Turkey

− Mentoring other QA analysts during QA analysis activities to increase their performance.− Documenting test plans, preparing and running test cases using MS Excel or Aqua for manual tests.− Testing REST and SOAP web services using SOAP UI before or during functional tests.− Doing smoke, integration, regression, black box, system and functional tests in.

Istanbul, Turkey

• Stated and prevented risks on revenue which could cause leakages, set controls and made them operated to provide the revenues flow correctly, prepared and run revenue assurance controls.
• Improved and operated Fraud controls, made Fraud prevention analysis for new services and products, directing related parties to minimize these risks.
• Audited processes, efficiency of operational controls; reported risks and followed up the developments which will be made by the other parties for the risks reported.
• Leaded business unit activities of projects related to Fraud or Revenue Assurance (I worked with foreign consultants).
• Looked over particular agreements as Carrier and corporate customer agreements before they're signed. Looked over residential subscription documents before version updates. Revised risky matters for the company and.
• Followed price discounts made by Sales teams.

Istanbul, Turkey

• Tracked usage of lines, took necessary actions to prevent abuse of GSM lines to obstruct third person to gain revenue over GSM lines.
• Tracked roaming agreements signed with other operators, informing the team about new agreements and updates concerning Fraud.
• Prepared and sent high usage reports based on the agreement criteria to foreign telecom operators. Received and analyzed high usage reports sent by foreign telecom operators.

Istanbul, Turkey

• Made outgoing calls to customers to solve their problems about services which couldn’t be solved by Call Center,
• Tested new phones for VAS services and doing back office operations such as tariff changes and postpaid-prepaid migrations.
• Answered incoming calls in English and Turkish with the highest service quality approach to enlighten customers about services and compromise customer complaints.
• Supporting tickets for back office operations.

Master'S Degree, Master Of Industrial Engineering, 3.48

Bachelor'S Degree, Business Administration, 2.89